Manager, Learning (Clinical Operations)

Become a part of our caring community and help us put health first
 

At Humana, our Medicaid Clinical Enablement team is dedicated to designing, developing, and implementing innovative learning solutions for clinical associates across Medicaid markets. As a Manager of Learning (Manager, Learning Design) within Clinical Operations, you will collaborate with enterprise leaders and key stakeholders to lead a high-performing team in crafting learning experiences that empower our associates to deliver exceptional, person-centered support to members through role-specific care and utilization management activities. This is an opportunity to foster growth, champion a collaborative team culture, and ensure associates have the tools needed for success.

• Design and implement standardized processes, templates, and learning materials to support clinical enablement across Medicaid markets.
• Measure and track the effectiveness of learning programs, analyzing engagement, knowledge retention, and behavioral change to ensure meaningful impact.
• Lead change and innovation initiatives by effectively communicating the case for change and fostering a culture that thrives on adaptability.
• Demonstrate strong leadership and emotional intelligence, promoting personal accountability and a commitment to improving the associate experience.
• Collect and analyze feedback from surveys, focus groups, and business data to inform recommendations for continuous improvement of program content and delivery.
• Apply instructional design, cognitive psychology, and adult learning theory to address knowledge and performance gaps.
• Remain informed of industry trends, best practices, and emerging technologies to continuously enhance learning and development offerings.
• Identify and execute opportunities to automate and optimize learning processes, including program marketing, registration, resource management, and follow-up communications.
• Plan for departmental growth and staff succession, investing in team culture and ongoing learning and development.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree.
• Four (4) or more years of learning design, program design and/or clinical operations experience.  
• Two (2) or more years of formal or informal leadership experience.
• Proficiency in Articulate 360 Suite.

Preferred Qualifications

• Master's Degree in one of the following areas: Business Administration; Learning and Performance; Education; Human Resources, Organizational Design or a related field.
• Work experience in a health care and /or Insurance setting.
• Experience working with Dual-Eligible Special Needs Plans (DSNP) and/or Medicaid health plans.

Additional Information

• Workstyle: This is a remote position.
• Travel: This role may require up to 5% travel for onsite meetings, which could include locations outside your state of residence.
• Typical Workdays and Hours: Monday–Friday, 8:00 AM – 5:00 PM Eastern Standard Time (EST), with some flexibility to accommodate other time zones. Specific scheduling options will be discussed during the interview process.
• Direct Reports: Up to 15 associates.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$94,900 - $130,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-29-2026

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.