Manager – Knowledge Management (Content Management)
We are seeking a talented individual to join our Sales Enablement team at Mercer. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
As a Content Manager within our International Business Development Unit, you will be at the heart of the action: arming our sales leaders with updated top-quality content (both RFP libraries and slide libraries) which is organised in easy-to-access tools like Seismic and QorusDocs. This is a team-based environment where you will be expected to influence our win rates through maintenance of top-quality centralised materials and proactive thinking.
In this central team you will be guided and coached by senior colleagues in Europe and will enhance your knowledge and understanding of an entire range of investment topics like private markets investing, ESG investing, capital markets, and more. You will also hone your skills around project management, design, communication of key messages in a concise way, and management of different personality types both internally and externally.
Develop in-depth knowledge of Mercer’s investment research and client solutions, in order to understand our sales content and keep it updated and evolved – using Seismic and QorusDocs.
We will count on you for:
Work closely with our bid managers and designers based in Mumbai, and our specialist business-development team members in Europe, who will be using this centralized content for individual RFP / pitch-deck activities.
Demonstrate ongoing ownership of our sales content and meet key development targets and deliverables with a sense of passion and hunger, for example:
Execute the day-to-day administration of content
Manage content repositories and libraries, ensuring organization, version control, and accessibility.
Monitor content metrics and analytics to assess effectiveness and recommend data-driven decisions.
Implement content governance policies, including compliance and quality standards.
Support and influence other business development initiatives such as roll-out of new tools, product launches, marketing initiatives, market research and intelligence. This may involve collaborating with worldwide Mercer colleagues across our wider investment, operational, client and consulting teams.
Support, guide and coach more junior colleagues over time, and contribute to continuous development of the team.
What you need to have:
8+ Years of relevant experience
Third-level qualification with a strong academic track record and strong interest in capital markets and investment industry
Energy, proactivity and attention to detail
Ability to manage multiple projects, stakeholders and deliverables simultaneously
Proven team player characteristics and interpersonal skills
Strong IT skills (PowerPoint, Excel, Word with ability to embrace other tools)
What makes you stand out:
Experience in business development and preparing business proposals for presentation
Understanding of institutional investment landscape and structures, including private-markets investing such as private equity / private debt
Creative thinking with high standards of output and ability to generate concise written materials
Ability to communicate complex issues in a simple and coherent manner.
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