VANGUARD

Manager, IT Delivery

Malvern, PA Full time

Role Summary

The Advice Portfolio Construction team is hiring an Engineering Manager at the M3 level. This role is ideal for a leader who enjoys flexing both deep technical expertise and people management skills while influencing the direction, evaluation, selection, configuration, implementation, and integration of modern technologies and tools.

In this role, you will play an integral part in Vanguard’s goal to grow and scale its Advice offering. As a Product Engineering Manager within the PCT&M, you will lead agile, high-performing engineering teams delivering highly critical, rapidly growing cloud-native platforms that directly enhance advisor productivity and improve the client experience.

About the Team & Workstream

The PCT&M supports Vanguard’s Advice business by building and operating mission-critical capabilities that power portfolio design, construction, and advisory workflows. Teams in this space are:

  • Highly collaborative and quality-focused

  • Actively building and deploying microservices and AWS resources

  • Continuously improving, with a mindset of being "just a little more amazing every day"

The environment is fun, inclusive, and collaborative, with a strong emphasis on craftsmanship, learning, and delivering meaningful outcomes for advisors and clients.

Responsibilities:

  • Hire, evaluate, and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

  • Work with product leaders and functional leads to ensure adequate development resources are in place in alignment with strategic goals.

  • Provide expert level system analysis, design, development, and implementation of applications and databases. Integrate third party products. Ensure that expected application performance levels are achieved.

  • Identify potential solutions and approve technical solutions proposed by team members. Elevate complex technical issues to IT experts. Resolve technical problems discovered by testers and internal clients. Respond to and resolve technical issues in a timely manner. Research issues and perform root cause analysis.

  • Ensure consistency of the knowledge and skills, sharing best practices and common challenges in their area and others. Maintain current knowledge of IT development methodology, and technical standards. Mentor IT staff as new standards are instituted, ensure their usage by team members.

  • Owns and maintains delivery timelines for initiative work within the team; can balance multiple initiatives in various stages of development concurrently.

  • Communicate with key stakeholders on project issues and implications. Understands and can clearly articulate the business value of the work being delivered, translating technical outcomes into client and crew impact. Evaluate the impacts of change requests on technologies and effectively persuades and influences others on ideas. Provide realistic task and cost estimates.

  • Review and approve documentation and diagrams created by IT team members. Write documentation, including technical standards and processes.

  • Identify opportunities for continuous quality improvement of technical standards, methodologies, and technologies.

  • Participate in design, code, and test inspections throughout product life cycle to identify issues. Participate as a technical consultant at other project meetings. Present technical status and issues at milestone reviews.

Technical Skills

  • Building and frequently deploying microservices, AWS resources, Glue, SQL and more

  • Java, Spring Boot, node.js, and Python development experience.

  • AWS ECS / Vanguard ECSV3 skills and experience.

  • AWS FaaS Lambda skills and experience.

  • Knowledge of graphQL and supergraph is nice to have for one of the EM roles in this product family

  • Couple EM roles within this product family require UI development experience

Qualifications

  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred

  • Ability to flex both technical and people management skills

  • Strong communication and problem-solving skills.

  • Ability to coach developers on technical and leadership development

  • Understanding and management of key DevOps metrics

  • Driving outcomes in delivery, incident response

  • Ability to manage and drive change within a team

  • Understanding of how to appropriately leverage AI tools and practices

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.