Manager - IS Business Operations/Information Solutions

Job Description Summary

The Manager – IS Business Operations provides administrative and operational oversight for business activities supported by the Enterprise Information Solutions (IS) Department. The role manages day to day operational support, intake and tracking of business requests, and adherence to established processes and governance standards.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002318 SYS - IS Finance, Administration and HR Operations

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Job Description

This position is responsible for coordinating operational priorities, maintaining documentation and reporting, monitoring service delivery against expectations, and supporting process improvements that improve efficiency, data accuracy, and consistency across the department. The role also supervises at least two staff, ensuring effective workload management and reliable operational execution.

Responsibilities

Operational Process Enablement & Value Management (25%)

• Partner with IS, Finance, Supply Chain and other operational leaders to define priorities, translate business needs into functional and technical requirements, and deliver scalable, secure solutions.

• Drive adoption of automation, workflows, and self‑service reporting to improve data quality, reduce manual effort, and increase operational efficiency.

• Quantify, track, and communicate value realization, including labor savings, cost reduction, efficiency gains, and risk mitigation.

Financial Strategy, Planning & Stewardship (25%)

• Assist with annual operating and multi‑year financial planning for department, including budgets, forecasts, capital planning, and investment prioritization using ROI and total cost of ownership analysis.

• Maintain rolling forecasts and develop scenario, sensitivity, and “what‑if” models to support strategic decision‑making and funding alignment.

• Deliver executive‑level financial reporting, variance analysis, and insights that translate complex financial and operational data into clear, actionable recommendations.

• Partner with Senior Director of IS Administration to serve as a trusted finance partner to IT and cross‑functional leadership, supporting KPI analysis, operational efficiency initiatives, and strategic programs.

• Oversee operational financial management, including accruals, month‑end close activities, project cost tracking, and the maintenance of strong financial controls and audit compliance.

Operational Excellence, Governance & Stakeholder Engagement (25%)

• Establish and monitor operational KPIs, dashboards, and performance metrics to support leadership visibility and informed decision‑making.

• Identify and remediate operational risks, system gaps, and process inefficiencies, leading stabilization efforts and continuous improvement initiatives.

• Ensure adherence to documentation standards, change control processes, data governance policies, and organizational controls.

• Act as a primary operational and systems liaison for internal partners, coordinating cross‑functional initiatives and ensuring effective delivery of projects and enhancements.

People Leadership & Team Development (25%)

• Directly manage and develop a team of professional staff through coaching, performance management, feedback, and development planning.

• Prioritize workloads and initiatives to balance operational delivery with strategic improvement efforts.

• Foster a culture of accountability, continuous improvement, collaboration, and technical skill development that supports long‑term organizational success.

Additional Job Description

Requirements (Education, Experience, Licensure, Registry, Certifications)

• Education: Bachelor’s degree in finance or accounting; CPA or MBA preferred.

• Experience: 7-10 years in FP&A, Workforce Planning, People Reporting, Accounting or Corporate Finance. 2 years management experience.

Skills Required

• Technical & Systems Expertise

  • Deep experience with Enterprise Performance Management (EPM) tools such as Adaptive, Axiom, and JD Edwards, with the ability to design, maintain, and optimize financial planning models.

  • Strong proficiency with large-scale ERP platforms (Workday/Oracle), including financial modules, workforce planning, and reporting capabilities.

  • Advance mastery of Microsoft Office 365, particularly Excel (complex modeling, Power Query, Power Pivot), PowerPoint (executive storytelling), and Team/SharePoint for collaboration.

• Financial & Analytical Acumen

  • Superior analytical and critical thinking skills, with the ability to interpret complex financial data, identify trends, and translate insights into strategic recommendations.

  • Demonstrated capability in building sophisticated financial models, scenario analyses, and multi‑year planning frameworks.

  • Strong decision‑making skills grounded in data, business context, and risk assessment.

• Communication & Executive Presence

  • Outstanding written and verbal communication skills, with the ability to craft compelling presentations, synthesize complex information, and facilitate productive discussions.

  • Skilled at presenting financial and operational insights to senior leadership in a clear, concise, and actionable manner.

• Operational Excellence & Execution

  • Highly detail‑oriented with a disciplined approach to data quality, documentation, and process integrity.

  • Exceptional organizational and time‑management skills, with the ability to manage multiple priorities in a fast‑paced environment.

  • Demonstrated ability to operate effectively in ambiguity, take ownership of complex tasks, and drive them to completion without requiring direction.

• Problem Solving & Continuous Improvement

  • Initiative-taking mindset with a strong ability to identify inefficiencies, evaluate current processes, and design and implement effective solutions.

  • Solution‑focused and service‑oriented approach, consistently seeking ways to improve business outcomes and support organizational goals.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees