Manager Investigations

11827 Support Operations Division - Corporate Security Investigations

Full time

Yes

40

Mon- Fri. Weekends as needed.

Pay Range

$51.05 - $76.60

It's More Than a Job, It's a Calling!

Position: Manager Investigations

Location: Advocate Corporate; Oak Brook, IL.

Full Time; 1st Shift (Monday-Friday, weekends as needed)

Major Responsibilities:

• Manage the day-to-day operations of the Public Safety/ Security Investigations Team. 
• Leads a team charged to investigate allegations of misconduct, internal policy violations, anomalies, or actions that are or may be criminal in nature for the express purpose of clearing non-offenders or identifying offending parties.  
• Acts as a coach for teammates, providing feedback that builds resiliency and fosters creative thinking.  
• Guides the implementation of operational and industry best practices in healthcare security investigations, including approach preparation, interview and interrogation, case management, and report writing while acting consistent with organizational values and culture.  
• Identifies and addresses gaps in technology, such as camera placement in areas where controlled substances are dispensed; determines training needs for officers and sites based on patterns observed during use-of-force reviews; and implements quality control improvements to mitigate loss or theft of patient valuables. Evaluates regulatory and patient safety risks related to identity inconsistencies, develops strategies to close gaps, collects and analyzes data to identify patterns, trends, and root causes, and recommends corrective actions to prevent recurrence. Provides guidance on potential policy, training, resource, and process improvements to strengthen compliance and operational effectiveness. 
• Provides system-wide problem-solving assistance, guidance, consultation to staff regarding security investigation, and serves as a liaison with law enforcement agencies for designated and defined areas.  
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.  
• Represents Security and Public Safety by presenting best practices in use of force reviews, innovative investigative strategies, and data driven results to enterprise stakeholders to include senior leadership, compliance teams, clinical operations, risk management as well as industry related professional associations. Shares insights, promote standards, and strengthen organizational reputation through collaborative knowledge exchange. 
• Fosters a culture of execution, accountability, and continuous improvement across the team.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Bachelor’s degree in criminal justice or related field. 

Experience Required:

• Typically requires 5 years of experience in investigations, security, or loss prevention.  Requires at least two years of supervisory experience overseeing investigators or in a related investigative leadership role. 

Knowledge, Skills & Abilities Required:

• Ability to prioritize and manage multiple investigations and assign resources in alignment with risk to geographically dispersed investigators.  
• Advanced knowledge of investigative and interview techniques, security practices, procedures, applicable laws (federal, state, and local), industry best practices, and compliance requirements.  
• Demonstrated ability to assess potentially dangerous situations quickly, accurately, and respond appropriately.  
• Ability to establish effective investigative approaches, collect evidence, conduct thorough investigations, creatively pursue leads, achieve desired case closure/disposition rates, and produce comprehensive reports to aid in decision making and serve as credible references for corrective actions, recovery, or legal proceedings.  
• High proficiency and effectiveness with written and verbal communications.  
• Ability to work collaboratively to arrive at shared approaches to problem solving and case resolution.  
• Strong interpersonal skills with the ability to collaborate effectively with multiple/diverse functional areas and multiple business unit leaders and stakeholders. 
• Ability to work a flexible schedule including off-shifts, weekends and holiday, as necessary

Physical Requirements and Working Conditions:

• Must sit, stand, walk, kneel, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force. 
• Temperature in working environment (when outside) may vary between - due to seasonal changes. 
• Operates all equipment necessary to perform the job. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program