SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team.
What you get to do:
The Manager, International Sales Operations is responsible for ensuring that international sales channels operate seamlessly across systems, partners, and internal teams.
This role serves as the central point of coordination between international sales, internal departments, and external partners; removing friction, resolving issues, and ensuring platforms like EZTicket and partner integrations function reliably to support revenue growth.
The focus is on making sure execution happens and nothing breaks.
System Ownership (EZTicket & Partner Platforms)
- Act as the primary owner of EZticket performance and reliability for international markets
- Identify, troubleshoot, and resolve issues impacting booking, access, or partner functionality
- Work closely with IT and product teams to escalate and fix system bugs or limitations
- Continuously improve system workflows to reduce manual work and friction
Reseller Experience & Issue Resolution
- Serve as the main operational contact for reseller-related issues impacting sales
- Quickly diagnose and resolve issues related to access, booking errors, product visibility, or system connectivity
- Coordinate across internal teams to ensure partners can sell without disruption
- Proactively identify recurring partner issues and implement scalable fixes
Internal Coordination & Accountability
- Act as the bridge between International Sales and internal teams (IT, Marketing, Finance, Operations)
- Ensure internal teams are delivering what international markets need to sell effectively
- Track open issues, assign ownership, and drive resolution with clear timelines
- Push for accountability when execution is delayed or misaligned
Process Improvement & Scalability
- Identify operational bottlenecks across systems, workflows, and partner interactions
- Standardize and document processes to improve efficiency and reduce errors
- Support rollout of new tools, integrations, and partner capabilities (APIs, aggregators, etc.)
- Help scale operations as international volume grows
Reporting & Visibility
- Maintain a clear view of system performance, open issues, and operational risks
- Provide regular updates to leadership on key blockers impacting revenue
- Track recurring issues and measure improvement over time
What it takes to succeed:
- 4–7 years of experience in sales operations, commercial operations, or partner operations
- Experience working with platforms/tools (ticketing systems, APIs, partner systems)
- Strong problem-solving mindset with ability to troubleshoot across systems and teams
- Comfortable working cross-functionally and pushing for outcomes
- Highly organized with strong follow-through and attention to detail
- Experience with international markets or reseller channels is a strong plus
What success looks like:
- EZTicket and partner systems operate reliably with minimal disruption
- Resellers can sell without friction or recurring issues
- Internal teams are aligned and responsive to international needs
- Operational issues are identified early and resolved quickly
- Processes become more scalable and less dependent on manual intervention
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.