Manager, Internal audit Strategy and Change Management

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$92,220 - $149,310 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

The Manager, Change Management II oversees and/or leads change management efforts and all related activities through a team of Change Analysts and/or Specialists, provides direction and coaching to develop the skills and capabilities required to drive the quality of work products. Also provides advice and guidance to a broad range of stakeholders on how to leverage strategic change management principles to support benefits realization for the program / project / initiatives, manage risks/issues and contribute to a positive stakeholder experience.

Position Summary

The Manager, Internal Audit Strategy and Change Management is a leadership role responsible for developing, implementing, and evolving the audit strategy while driving change management initiatives within the Internal Audit function. This role blends strategic planning, governance, and business management with advanced audit methodologies and change management practices to ensure the audit function remains agile, innovative, and aligned with organizational goals.

The successful candidate will champion a forward-thinking mindset, ensuring the audit strategy is responsive to emerging risks and regulatory changes, while leading change initiatives that optimize audit processes and foster a culture of continuous improvement. This role requires strong leadership, critical thinking, and the ability to collaborate across teams to deliver impactful results.

Department Overview

Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence, and with a strong sense of integrity, we help mitigate potential risks to our business. At the heart of audit is our specialization in all the businesses across the bank.  Safeguarding the reputation of TD's good governance depends on us.

We’re counted on to provide recommendations to enhance operational performance, at every single level to foster meaningful process improvements and ensure adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner and help keep our daily operations running smoothly for our customers.

Strategy & Planning

• Support the development and refresh of the internal audit strategy, incorporating industry best practices and aligning with the bank Vision, Strategy & Goals.
• Support maintaining strategic roadmaps addressing capability gaps, resource planning, and critical coverage areas.
• Facilitate strategic discussions with audit leadership, contributing to frameworks, activity roadmaps, and investment plans.
• Forecast business transformation initiatives and coordinate with key leaders to prioritize new programs.

Change Management

• Own and manage the end-to-end tactical change management process for audit initiatives, ensuring timely execution and alignment with strategic objectives.
• Develop detailed change management plans, including stakeholder analysis, impact assessments, communication strategies, and training materials.
• Coordinate and monitor the implementation of change activities, tracking progress, resolving issues, and ensuring milestones are met.
• Serve as the primary point of contact for change management within Internal Audit, providing guidance and support to team members and stakeholders throughout the change lifecycle.
• Measure and report on the effectiveness of change management initiatives, using feedback and data to drive continuous improvement.
• Ensure all change management activities comply with internal policies, regulatory requirements, and audit best practices.
• Facilitate post-implementation reviews to capture lessons learned and integrate improvements into future change management processes.
• Develop and execute communication plans to ensure stakeholders are informed and engaged throughout change initiatives.
• Map and continuously improve audit processes to maximize efficiency and leverage synergies.
• Foster a culture of continuous improvement and learning within the Professional Practices Team.

Governance & Oversight

• Support integrated project portfolio governance, ensuring alignment with business and enterprise objectives.
• Collaborate with control function partners (Risk, Legal, Compliance, AML, Audit) to assess risks and implement proactive strategies to manage regulatory and governance issues.

Leadership & Team Development

• Provide coaching, development, recruitment, and overall team leadership.
• Foster an environment that encourages productivity, innovation, process improvement, teamwork, and professionalism.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads and manages a sizeable team of  professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope, while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Highly seasoned professional role requiring substantial  knowledge / expertise in a complex field and knowledge of broader related areas
• Acts as the change management lead on complex projects / programs / initiatives
• Ability to present and make recommendations to senior management and executives
• Ensures an integrated approach with other business areas, broader organization, and enterprise as appropriate
• Coordinates and prioritizes multiple initiatives and manages resource allocation
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
• Provides support and contributes to the overall discipline and strategy for respective areas
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
• Works horizon focuses on short to medium-term issues (e.g. 6-12 months)

Education & Experience:

• Undergraduate degree
• Relevant Change Management Accreditations are an asset
• 5+ years related  experience, working in a project environment
• Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation
• Knowledge of current and emerging competitor and market trends
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to forecast initiatives and demand in order to help develop annual strategic plan
• Ability to establish goals and objectives that support the strategic plan
•  Ability to lead, plan, implement and evaluate program/project activities to ensure completion
• Knowledge of risk management environment, standards, regulations and mitigation
• Skill in preparing and  managing budgets and resource allocation
• Skill in mentoring, coaching and performance management
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to process and handle confidential information with discretion

Qualifications

• Undergraduate degree required; graduate degree in a related field is an asset.
• 7+ years of experience in internal audit, strategy, change management, or a related field within a large financial services organization.
• Advanced knowledge of audit methodologies, strategic planning, change management (i.e., PROSCI), and industry trends impacting internal audit.
• Experience driving initiatives related to audit transformation, including adoption of new processes, tools, and technologies.
• Strong critical thinking and problem-solving skills, with a track record of developing innovative solutions to complex audit and change management challenges.
• Excellent communication and relationship-building skills, with the ability to influence and collaborate with senior leaders and cross-functional teams.
• Experience managing stakeholder expectations and delivering strategic insights to support decision-making.
• Proficiency with audit analytics tools, MS Office, Audit Management Systems, and data analysis methods.
• Deep understanding of compliance, risk management, and regulatory standards as they relate to internal audit strategy and change management.
• Ability to ensure all audit activities align with internal policies, external regulations, and audit best practices.

Customer Accountabilities:

• Manages/leads a team of Change Management Analysts and oversees related Change Management activities and deliverables aligned to a broad range of business clients/segments
• Collaborates with a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience
• Collaborates with and influences partners, sponsors and businesses to make effective business decisions
• Builds and grows talent by developing skills and capabilities to ensure project success, achievement of business results and improvement of the end to end customer experience
• Provides support and input to the required documentation/deliverables and monitors/assesses to mitigate risks, ensure quality outputs and track progress
• Provides guidance and direction to ensure the team possesses a strong understanding of the end to end customer approach when making decisions within projects/programs
• Provides day to day guidance to team and stakeholders to build strong relationships that support business goals
• Supports team with customer problem resolution to proactively identify potential issues and support the resolution of issues/escalations or redirect as appropriate
• Manages/oversees problem resolution at business segment level for own area
• Oversees, manages and prioritizes resource allocation on projects and ensure appropriate level of expertise and capabilities are assigned to initiatives
• Ensures process, methodologies and tools are applied appropriately and timely
• Acts as a consultant / resource to business partners and stakeholders at all levels by promoting and developing  awareness of change management and best practices
• Provides insight, information and recommendations to the Change Management community to align with enterprise and industry best practices
• Collaborates with partners across TD to drive successful adoption of change

Shareholder Accountabilities:

• Creates change strategies, plans, and activities that drive adoption of change and benefits realization
• Works with Business Owner/Sponsor to identify change adoption metrics
• Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities
• Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assess potential impacts to the Bank 
• Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Identifies, mitigates and reports on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed
• Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Leads relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Protects the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversees or leads the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Responsible for management of the overall team providing both leadership and guidance
• Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Supports an environment where team freely escalates business challenges; provides coaching to empower employees to resolve issues
• Facilitates change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.