Manager, Indirect Account Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for developing and driving a world class business to business inside sales organization to achieve and exceed sales growth targets. Develop, communicate and drive the implementation of plans and strategies for increasing revenue, while meeting compliance regulations. Lead and develop a team that is responsible for supporting Comcast Business Services in efforts to upsell, cross sell and retain our existing Indirect Partner customer base. Provides subject matter guidance to employees as required. Create and implement processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

Core responsibilities:

• Manage a team of Supervisors and / or Representatives that acquire new business customers for Comcast's Internet, Voice and Video service(s).

• Engage with Indirect Partner leadership to maximize revenue and develop strategies for account penetration.  

• Develop, motivate and coach Representatives to ensure they meet and exceed sales quotas.

• Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.

• Ensure CRM software is accurate and up to date on daily basis.

• Educate leadership team and Representatives on Outbound Sales best practices and compliance.

• Oversee and monitor Agent interaction with customers to ensure sales, quality and compliance goals are met or exceeded.

• Manage on-going supervisor and agent training and development to achieve Department and Company success.

• Analyze team performance and trending to hit key performance Indicators and quota.

• Engage in active feedback sessions to coach and motivate the team to ensure continuous improvement of sales efforts and program productivity.

• Ensure timely communications to all sales employees regarding any changes to product, pricing, campaign updates through team meetings, email and one-on-one communications.

• Keep up-to-date on product knowledge, industry information and competitive landscape.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Leadership, Meeting Organization, Team Performance

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.