At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
A Bit About our Team
The Income Tracking team acts as a specialized revenue assurance unit in APAC within the broader global publishing administration function, aiming to maximize royalty payments to songwriters and producers. They are responsible for verifying, analyzing, and collecting income from Performance Rights Organizations (PROs), Digital Service Providers (DSPs), record labels, and other licensees, specifically identifying cases of non-payment or underpayment of royalties.
Purpose of Role
The Income Tracking Manager plays a pivotal role in ensuring the accuracy and integrity of Warner Chappell Music’s publishing income across Asia Pacific and global markets. This position will provide administrative and operational support to the publishing functions, focusing on income tracking, dealings with the societies, external partners, third party partners, overseas affiliates, and suspense research. The role is central to safeguarding revenue flows and maintaining alignment with WCM’s global catalogues and strategy.
This role reports directly to the Director, Administration APAC based in Malaysia and the Head of Global Income Tracking based in the UK.
Team Collaboration
Lead and manage a team of two in the Asia Pacific region, overseeing upskilling training onboarding, workload management, and OKRs reporting
Strengthen team productivity by identifying bottlenecks and optimizing resource allocation.
Develop succession plans and ensure cross-training across responsibilities to build resilience and agility.
Deliver regular reporting and weekly operational progress updates to regional & global leadership.
Work in partnership and collaboration with affiliates offices, APAC region and Global income tracking teams, and stakeholders in the region to ensure seamless operations.
Key Responsibilities
To Identify and make claims for shortfalls in income across territories.
Liaise with counterparts across all affiliate offices, PRO/CMO, DSP and sub-publishers to ensure income flows are in line with expectations and resolve any interruptions or discrepancies.
Address and resolve affiliate income queries efficiently and effectively.
Collaborate with the global Income Tracking teams in the EMEA and US to resolve issues and proactively prevent future collection challenges.
Align internal processes with the Global Income Tracking teams and WCM strategy.
Work closely with the regional Publishing Administration teams to strengthen income collection processes.
Support ad hoc projects or publishing admin tasks as required from time to time.
Qualifications/Requirements
Preferably 5+ years of relevant experience in income/revenue tracking, including 2-3 years with supervisory/people management responsibility. Experience in other music publishing administration functions or within a PRO can be considered.
Proven ability in managing multiple income streams, such as digital, live, AV, radio etc.
Strong understanding of Performance Rights Organization, international collection society structures, and their licensing/distribution processes.
Demonstrate leadership experience managing teams. Proven experience in working with external business partners and managing SLAs and with stakeholder management.
A forensic and detail-oriented approach to analyzing data with a track record in delivering accurate results.
Skills to analyze, extract & manipulate data from high volume datafiles.
Full professional proficiency in English, and ideally two APAC languages.
Proficiency in Excel/Google Sheets and Google Workspace capabilities, including but not limited to, Pivot Table & advanced formulas. Ability to analyze and manipulate large datasets.
Ability to manage multiple projects at once and hit time-sensitive deadlines.
Candidates with less experience can be considered at Supervisor or Assistant Managerial level.
Personal attributes
Passion for music and the music/publishing industry.
Results-oriented professional who thrives in a client-facing capacity, confidently managing relationships and communicating with stakeholders at all levels, internally and externally.
Ability to prioritize, multitask, and remain resilient under pressure.
Ambitious, persistent, and committed, with a strong appetite for continued learning and tackling new challenges.
Ability to join dots, think laterally and understand both downstream and upstream impact of decisions.
Excels in a structured and matrix environment, demonstrating the focus and discipline required to perform routine tasks with a high degree of accuracy and consistency.
Excellent organizational, prioritization and time management skills.
Ability to work independently with minimal supervision and under pressure.
Nice-to-haves:
Ability to write scripts to automate tasks.
Proficiency with SQL/Snowflake queries (Joins, Subquery, etc.).
Experience with BI visualization tools such as Power BI and Tableau.
Familiarity with Power Query and Alteryx.
#WCM
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.
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Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.