Manager, Implementation

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

This position will be on the front lines of new product integration and immersion while guiding technical integration teams as they work supporting Financial Institution and Fintech API and Batch integrations.  This leader will be the catalyst for not only building new Integration procedures but refining current processes, while being a technical resource leader of talented Implementation Analysts. 

Please note: This is a full-time hybrid onsite position based ideally in the Milwaukee office. 

Current and future sponsorship are not available for this position

About the team:

This Team supports the Implementation and Customization of Fraud, Identity, Account Origination, and bulk data products.  The individual that assumes this role will work with fellow Implementation team members across multiple business lines at FIS to not only install a client product, but also to partner with those teams to build more efficient processes.  This team consistently works for a business line experiencing 8-10% growth while adding new products and features for over 6000 Clients.

What you will be doing:

In this role, you will be responsible for:

• Taking new products into market while improving legacy product installations.  Be able to learn how successful product installations have worked while building structures around early adopter Clients’ new product integrations.  Leading technical team members with project standardization and artifact creation.  This position will look to rebuild and recreate project documentation and procedures as new technical work is requested.
• Navigation and simulation of technical applications, databases, JSON, Swagger, and logging utilities to assist Clients in product configuration.  The expectation is this role is that this person will learn by doing and cross-train or partner with team members consistently.
• Working by example by Engaging with Product, Business Analysts, and Sales teams of both Clients and FIS to technically understand and comprehend significant technical requirements.
• Responsible for Audit controls and best practices of FCRA and GLBA product integrations using Project Management review and consistent procedures across a variety of teams. 
• Being a Resource Manager for 6-8 Technical Project Managers by focusing on objectives and key results, while conforming and migrating to broader FIS onboarding applications and utilities.

What you bring:

• Analytical Problem-Solving skills
• Organizational Technical Project Management skills
• Leadership in both word and action
• Experience with leading individuals in a professional / technical setting
• Experience in an operational, business analysis, or technical project management area preferred
• Required work hours: 40
• Overtime required: No
• Weekends required: Only to potentially support a significant install or change but this would not exceed 5%
• Travel percentage for this role: less than 5%

Added Bonus if you have:

• FINTECH or bank-related industry experience
• Automation or Artificial Intelligence experience with tools like Copilot, Claude, ChatGPT that would help streamline Client-facing artifact or requirement gathering.
• Client relationship management skills

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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