[What the role is]
imPAct@Hong Lim Green (iHLG) is an innovative incubation space dedicated to empowering and enabling working professionals to create change and make a difference in the community through a suite of curated programmes and volunteering opportunities.
The Manager will support the day-to-day operations of iHLG, including planning and marketing programmes and events to connect working professionals to cause-based volunteering, and building relationships with partners, stakeholders, and volunteers to grow collaborative initiatives.
The ideal candidate should have a keen interest in community development and is familiar with PME engagement, including trends in sports and fitness, wellness, and thematic programmes. As this is a frontline role, candidates must be willing to work on weeknights and weekends in accordance with the assigned roster.
[What you will be working on]
Key duties and responsibilities that need to be performed to meet the primary objective of the job.
Outreach and Programmes Development
Spearhead the design, implementation, and evaluation of innovative programmes, incorporating key performance indicators to measure success and promote iHLG awareness.
Coordinate with vendors, trainers, and partners, establishing clear performance metrics to ensure programme delivery excellence.
Manage partner and volunteer relationships using relationship management tools to track engagement levels and network growth.
Manage, monitor and analyse all feedback types to maintain high-quality service standards and ensure quality and timely responses to drive a culture of service excellence.
Partnership and Volunteer Engagement
Strategically develop and nurture win-win collaborations with community partners, corporate entities, and cause-based groups, using data-driven insights to identify and evaluate partnership opportunities and outcomes.
Strengthen existing partnerships through evidence-based programme co-creation, implementing metrics to track engagement levels and impact on corporate and professional outreach.
Oversee the volunteer management system, utilising analytics to optimise recruitment strategies, monitor retention rates, and develop evidence-based volunteer development programmes.
Operations and Compliance Management
Ensure all programmes and activities align with iHLG policies and procedures through systematic compliance monitoring.
Oversee iHLG's administrative functions, utilising performance metrics to measure and enhance operational efficiency.
Develop and optimise management systems through data-driven approaches to maximise cost-effectiveness.
Prepare and analyse management reports to track operational KPIs and recommend improvements.
Implement systematic inspection for overall building and facility maintenance.
Others
Represent iHLG in cross-PA initiatives, providing evidence-based insights and administrative support.
Execute additional duties as assigned by Senior Officers.
[What we are looking for]
Undertakes or assists in the projects and initiatives of other departments/taskforces in PA as assigned by supervisor