Manager II, Business Programs

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

$91,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Lead a team of professionals in operationalizing business specific related programs that meet the organization's mandate. Manage a particular specialized functional area in the achievement of the business sales/service strategy.

KEY ACCOUNTABILITIES

CUSTOMER

• Act as accountable business owner for the development, maintenance, and implementation of enterprise and business‑specific policies, standards, procedures, and supporting guidance within mandate
• Ensure policies and standards are effectively translated into clear, actionable requirements for business units
• Translate regulatory expectations into policy updates, control requirements, and business guidance ensuring regulatory interpretations are documented, traceable, and defensible
• Provide AML governance and control expertise across business forums, committees, and working groups in the development, interpretation, and implementation of policies, standards, and control programs
• Partner with business owners to understand impacts, dependencies, and constraints, while maintaining adherence to enterprise requirements
• Oversee policy interpretation decisions, exception assessments, and formal clarifications to ensure consistent application across the business
• Ensure business units operationalize policy and standard requirements through clear implementation expectations, timelines, and accountability models
• Monitor business alignment to governance expectations and escalate gaps where adoption is incomplete or ineffective
• Oversee policy and standard lifecycle management activities, including drafting, maintenance, approvals, change management, and periodic reviews
• Coordinate business compliance with enterprise AML policies, regulatory requirements, and divisional governance expectations
• Identify key metrics, establish monitoring and reporting mechanisms, and assess effectiveness of controls and risk mitigation activities
• Provide operational leadership for governance and control programs that are scalable, sustainable, and aligned to enterprise risk appetite
• Ensure effective communication to employees and leaders on policies, standards, controls, and risk management expectations; support process improvements and continuous control enhancements
• Serve as a trusted advisor to senior leaders on AML governance, policy, risk, and control matters
• Continuously assess and evolve governance, policy, and control operating models to improve effectiveness, clarity, and scalability
• Drive simplification and standardization where appropriate while maintaining regulatory integrity
• Provide concise, decision‑ready analysis and recommendations to support executive and committee decision‑making

SHAREHOLDER

• Ensure governance, policy and control activities align with enterprise frameworks, methodologies, regulatory expectations, risk appetite and escalation thresholds.
• Lead relationships with corporate oversight, risk, compliance, and control functions to ensure alignment with enterprise standards and optimal use of resources
• Execute on the annual business plan to deliver results aligned with business strategies
• Support the team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assessing potential impacts to the Bank
• Monitor and communicate effectiveness of governance programs, policy adherence, and control environments, escalating issues as required
• Identify, assess, mitigate, and report on risk issues in accordance with enterprise policies and escalation protocols
• Ensure business operations remain compliant with applicable internal and external requirements (e.g., policies, regulatory controls, audit expectations)
• Lead or contribute to cross‑functional and enterprise initiatives as a subject matter expert, providing risk oversight and constructive challenge
• Oversee remediation planning and execution for identified control, risk, or governance issues within mandate
• Maintain a strong culture of risk management and control, aligned to enterprise risk appetite

EMPLOYEE / TEAM

• Responsible for management of the overall Governance, Policy & Control team, providing leadership, direction, and development.
• Set objectives, priorities, and performance targets aligned with business and enterprise governance needs
• Develop team capability in governance, policy interpretation, risk management, and control oversight
• Promote collaboration, knowledge sharing, and timely issue escalation across the team and with stakeholders
• Support a safe environment where risk and control issues are raised openly and addressed constructively
• Foster a cohesive team environment; inclusive, fair and equitable team culture
• Support a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Lead on a team operating in an area of moderate risk, complexity, and scope
• Ensure an integrated approach across business, governance, risk, compliance, and enterprise stakeholders
• Deep knowledge and understanding of AML governance, policy, risk, and control practices within a regulated environment
• Sound to advanced knowledge of regulatory expectations, industry trends, and enterprise FCRM risk management practices
• Focus on short‑ to medium‑term AML governance and control outcomes
• Generally reports to a Senior Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree and/or
• 7+ years of relevant experience in governance, policy, risk management, controls, compliance, or related fields

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet