Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Target Human Resources is known for building exceptional teams and embedding innovation and agility into everything we do—reflecting the heart of Target’s brand. With the opportunity to impact team members across the enterprise, HR is a trusted partner to the leaders and teams who shape the guest experience every day.
HR Shared Services plays a critical role in this mission as the central hub of our HR organization—integrating people, processes, and technology to deliver a seamless, human-centric experience. By centralizing, streamlining and standardizing operations, enabling self-service, and driving efficiency through automation, we empower team members with quick, consistent support while enabling HRBPs and COEs to focus on strategic initiatives and enterprise impact.
As Manager, HR Shared Services, you will lead a team of Senior HR Specialists responsible for delivering timely, accurate, empathetic and digital-first HR support at scale. You will serve as a lifecycle owner for digital HR delivery; setting and maintaining expectations for quality, escalation and judgment; strengthening self-service and AI-enabled pathways; using data and insights from inquiry trends to improve content, processes and the overall team member experience. This roles partners closely with Lead Specialists, Sr Consultants, HR generalists, COEs, ER, Legal and Product to ensure HR support is consistent, compliant and continuously improving.
Key Responsibilities
Lifecycle Ownership
Own the delivery of HR support across assigned lifecycle areas (e.g., staffing, total rewards, scheduling, career and performance and leaving target), ensuring consistent application of policies, workflows and escalation paths.
Serve as an escalation point for complex or sensitive inquiries, ensuring timely resolutions and appropriate partnership (e.g. ER, Legal and COEs).
Ensure high-quality resolution of team member inquiries across digital channels, including appropriate validation of AI-generated responses within established guidelines.
Use inquiry trends and lifecycle insights to identify experience gaps, risks or inconsistencies and proactively provide summaries and/or raise recommendations to appropriate partners.
Process Improvement & Continuous Improvement:
Drive continuous improvement by identifying patterns in inquiries, repeat contacts and manual work and translating insights into recommendations for content, workflow or automation enhancements.
Support testing and rollout of new tools, workflows and system enhancements.
Contribute to planning and prioritization efforts to ensure HR Shared Services can scale effectively while maintaining quality and compliance.
Leadership
Lead, coach and develop a team of Senior HR Specialists, setting clear expectations for judgment, quality, productivity and service experience.
Reinforce standard work, documented best practices and escalation protocols to ensure consistency and confidence across the team.
Support onboarding, performance management and development planning for team members, strengthening HR capability and digital fluency.
Foster a culture of accountability, learning and adaptability as processes, tools and business needs evolve.
About you:
Bachelor’s degree, HR or related field preferred.
1-2 years of formal or informal leadership experience
Experience leading teams in digital, shared services or high-volume environments
Comfortable applying judgment with defined guardrails and coaching others to do the same
Data-informed, improvement-oriented and able to translate insights into action
Strong communicator and partner, able to influence across functions
Demonstrated interpersonal skills with a high degree of sensitivity for confidentiality
This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_DAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.