JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
Standing at the forefront of service delivery.
As the person in charge, you will manage the overall operations, and establish effective working procedures for the group. This role demands efficient people and business management skills, which you will exhibit by identifying the group’s objectives and allotting resources to achieve optimal results and meet the company’s goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.
Developing a dream team
Is people development your passion? If so, this job will be a perfect fit for you. Is people development your passion? If so, this job will be a perfect fit for you. In this role, you will lead a diverse group of Talent Acquisition teams across regions — while creating a working environment that promotes collaboration, performance, and personal growth. You’ll also play an essential role in boosting our talents’ career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others? In this role you will be at the helm of all things concerning the team’s welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.
Exceeding client expectations
Meeting—or even exceeding—client expectation is a tall order, and this is what we strive for each and every time. We’ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You’ll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you’ll take charge of the site’s financial operations targets, process compliance and risk management.
Duties and Responsibilities:
· Build a culture that fosters the values of Ethics, Excellence and Team Work
· Manage the group to ensure that service delivery standards are maintained
· Be the single point of contact for employees on all operational issues
· Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular operations meetings
· Monitor and assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
· Assist and support other leaders and solicit a team culture between your peers
· Develop and maintain a collaborative relationship with all stakeholders
· Provide recommendations for continuous improvement and lead the implementation of operational excellence programs
· Manage retention of talent and keep attrition levels to acceptable standards
· Provide reporting and data insights on group performance
Sounds like you? To apply, you need to be:
A proactive leader
You’ll demonstrate a proactive and professional approach to customer service and stakeholder You’ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams? If so, then your “can do” attitude may just land you this role.
Goal-oriented and ambitious
Are you fluent in both written and spoken English? Are you able to make impressive presentations? Do you have entrepreneurial skills? A yes means you can talk to us now as your strong communication skills will surely land you the job.
Skill and Experience Qualifications:
· Minimum of four years of operations leadership and management
· Experienced in handling multiple teams
· Excellent verbal and written English communication skills
· Advanced proficiency in computer functions within MS Office Suite
· Strong administrative skills in organization and time management
· Exceptional reporting, analytics and presentation skills
· Good understanding of knowledge management principles and procedures
· Excellent interpersonal skills
· Willing to work on shifting/rotating schedules
· Experience in Recruitment Process Outsourcing
· Experience in supporting US-based services is an advantage
· Bachelor’s degree preferred
What we can do for you?
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.
Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).
Location:
On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.