WHAT’S IN IT FOR ME?
Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
Save on meals across resort restaurants and cafés, including Starbucks.
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
Salary starts at $72,000
Full-Time, Year-Round with Health and Dental Benefits
Full-time hours with weekend work required
Participation in our Annual Incentive Program
WHAT WILL I BE DOING?
The Manager, Guest Services & Rentals sets the stage of the guest and employee experience journey—setting the cultural tone, inspiring your team, and ensuring every guest experience is seamless and memorable. This leadership role blends operational excellence with people-first leadership. You’ll oversee the operational, financial, and employee performance of the Guest Services & Rentals department, while championing high standards of service, memorable experiences, and meaningful team engagement.
Leading the daily operation of Guest Services & Rentals, ensuring team members consistently deliver exceptional service and memorable guest interactions.
Setting the cultural tone for revolutionary guest experiences by uniting your team around purpose, fun, and accountability.
Fostering strong collaboration across resort departments, building trusted relationships that drive seamless guest experiences.
Overseeing departmental performance, including labour management, scheduling, guest experiences, and a revenue portfolio of $5M+.
Analyzing trends and performance, preparing reports, enforcing policies, and provide insights and recommendations to senior leadership.
Ensuring operational readiness by aligning resources, developing training, and maintaining clear communication that supports service delivery and achieves OKRs.
Designing and delivering engaging programming and training and onboarding that promotes employee engagement, retention, and return rates.
Supporting talent growth by participating in recruitment, selection, onboarding, and development of both frontline employees and leaders.
Leveraging technology and systems to streamline processes, manage guest information, and enhance service quality.
Planning and managing seasonal inventory, ensuring ticketing, passes, and rental supplies are appropriately available.
WHAT DO WE NEED FROM YOU?
We’re looking for a confident, people-focused leader who thrives in a fast-paced service environment. You bring:
Minimum 5 years of supervisory or management experience, ideally in hospitality, resort, tourism, or service-based environments.
Natural leadership skills with a genuine passion for developing people and building strong, high-performing teams.
College or University-level education, or an equivalent combination of education and experience.
Hands-on experience developing, leading, and executing processes within a customer-focused service environment.
Strong communication, organizational, and problem-solving skills with a guest-first mindset.
*This is a new position with Blue Mountain Resort
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE
BLUE MOUNTAIN RESORT COMPANY OVERVIEW
Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
ALTERRA COMPANY OVERVIEW
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.