Join our Global Technology Governance & Control team!
In today's dynamic global environment, effective risk management and robust controls are essential for maintaining the integrity and success of our organization. Governance & Control (G&C) is the first line of defence, focused on managing risk. We partner with leadership to shape our culture, define strategy, and deliver the tools, insights, and expertise needed to make confident, risk-aware decisions. Our work supports the broader Technology and Enterprise strategies — and we’re growing!
Position Responsibilities:
Identifying and managing risks and ensuring that technology controls are developed, implemented, and functioning effectively. You will work closely with Segment Line 1B teams, Operational and IRM/Internal Audit teams to proactively manage risks and drive improvements across the portfolio. You will identify and implement AI to streamline risk, control, and reporting processes — making our work faster and smarter.
Analyze risk trends, support initiatives, and recommend efficient ways to continuously improve how we manage risk.
Lead the Risk Treatment global portfolio that consists of but not limited to Issues, Caps, Reportable Events and Exception Management.
Support the regulatory portfolio including data collection and contributing to written submissions.
Coordinate and contribute to Global G&C reporting, scorecards, dashboards, trackers, and summaries.
Coordinate and deliver training across Line 1B.
Assist in developing and delivering regular risk reports for senior management.
Implement AI use cases where appropriate.
Preferred Qualifications:
Minimum 3 to 5+ years of progressive experience in Technology Risk, Information Security, Operational Risk, Business Resiliency, or Audit within a complex corporate environment.
Proven track record in project management, risk strategy execution, and cross-functional collaboration.
University degree or equivalent experience in Computer Science, Information Technology, Business, or a related subject area.
Hands-on experience with GRC tools (Archer preferred) and a strong grasp of risk frameworks and control standards.
Expertise in risk methodologies, control design, and audit protocols.
Comfortable working across global time zones and navigating diverse partner environments.
Core Proficiencies:
Leadership & Influence: You inspire confidence, guide teams, and influence outcomes across all levels.
Partner Engagement: You build trust, align priorities, and manage expectations with finesse.
Critical Thinking: You connect dots, anticipate risks, and think several steps ahead.
Collaboration: You thrive in team environments and know how to bring people together to solve complex challenges.
Communication: You’re a skilled presenter and facilitator, able to tailor your message to any audience.
Delivery Excellence: You manage time and priorities like a pro, delivering high-quality work in fast-paced settings.
Accountability: You take ownership and follow through — always.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$113,000.00 CAD - $163,000.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.