Manager, Global Clinical Solutions

Manager, Global Clinical Solutions

Introduction to role

Global Clinical Solutions (GCS) delivers services and technology that enable AstraZeneca’s Clinical Development programs, partnering with internal teams and external stakeholders to drive operational excellence.

The Manager, GCS is responsible for coordinating and leading the delivery of GCS services across projects and initiatives to meet time and quality targets. This role supports cross-functional teams in improving process effectiveness and performance, while providing guidance on the design, development, and maintenance of processes, systems, and services owned by GCS. Managers may be assigned stewardship of specific processes or platforms and are expected to lead and project manage continuous improvement initiatives that enhance operational outcomes, strengthen compliance, and optimize ways of working across diverse delivery models.

Accountabilities

• Coordinates and delivers GCS services and coordinates life cycle management and business continuity for projects services and technology. Provides expert support to user communities. This includes conducting training on processes, systems, and tools, facilitating information exchange, establishing proven methods, and maintaining communication with relevant parties across GCS and AZ.

• Conducts critical analyses of processes and tools to define business usage and finds opportunities to improve efficiency/effectiveness of  systems/services/processes whilst reducing business continuity risks. Contributes to and/or develops business cases for continuous improvement projects 

• Leads or manages business improvement projects according to lean principles, including planning, prioritizing, implementing and tracking delivery 

• Serve as AZ co‑Project Manager for eCOA (electronic Clinical Outcome Assessment) and DPS (Digital Patient Solutions) setup, maintenance, and closure, using project tracking tools to manage timelines, costs, risks, UAT, and stakeholder updates.

• Coordinate input to eCOA/DPS user requirements (from Business Analyst and study stakeholders) based on the Clinical Study Protocol (CSP) and prior end‑user experience; agree system functionality with suppliers.

• Lead operational maintenance to keep systems aligned to the latest CSP and in a validated state; author and manage change requests with risk assessment and ensure issues are documented and addressed.

• Establish UAT approach for setup and maintenance; request UAT resources; consult on test scripts, plans, reports, and change closure documentation.

• Supports the implementation of changes to improve the way various functions and teams perform 

• Evaluates and monitors the performance and efficiency of programs to ensure that program implementation is on target 

• Responsible for training colleagues to use continuous improvement in the new ways of working and embed change culture 

• Grows capabilities, applies new approaches to improve work and has positive impact on team performance creating learning opportunity for others 

• Responsible for knowledge management of continuous improvement activities and ensuring that the knowledge is used in the selection and execution of future activities 

Essential Skills & Experience

• BS, MS, or PhD in a biological or healthcare related field with 2+ years of relevant pharmaceutical or clinical development industry experience 

• Ability to work collaboratively; proven organizational and analytical skills, and proven skills to deliver to time, cost and quality 

• Proven project management proficiency 

• Strong business communication, stakeholder management and presentation skills 

• Well-developed organizational and interpersonal skills 

• Ensures risks and issues management to ensure effective delivery. Expertly utilizes escalation routes and governance to gain traction and deliver rapid solutions 

• Shares lessons learned and best practice recommendations with relevant stakeholders to drive continuous improvement 

• Builds relationships and achieves results without line management input 

Desirable Skills & Experience

• Experience applying standard process improvement methodologies (e.g. Lean Six Sigma) to identify root causes of process issues and identify areas of process improvement  

• Some experience with Quality Systems and Quality Management, including process definition and process improvement, ideally within an Information Systems environment 

• Experience in multiple fields of clinical development 

• Understanding ICH GCP guidelines in relation to study delivery  

• Experience working in a global organization with complex/geographical context 

AstraZeneca offers an environment where your dedication is valued, and your expertise is visible. Here, you play an essential role in helping patients who need it most. With a restless drive for improvement, we embrace challenges as opportunities for growth. Our collaborative approach allows us to explore new paths, leveraging diverse minds to make impactful decisions that put patients first. AstraZeneca is rapidly growing, investing in technology and offering countless learning opportunities across global Therapy Areas. Join us in making a profound impact with research that truly matters.

Ready to make a difference? Apply now to become part of our dynamic team!

Date Posted

16-Jan-2026

Closing Date

22-Jan-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.