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Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
The role
We are seeking a talented and self-motivated Manager to assist in leading our Special Operations team in Fraud Investigations. This Manager will work closely with other fraud leadership to facilitate operational excellence.
The Manager, Special Operations will be responsible for overseeing Fraud Investigators that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal, Risk, and Compliance to drive operational excellence in the first line of defense in the fraud prevention domain.
What you’ll do:
Manage team of Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases including large fraud incidents, trends, and contact with law enforcement
Provides ongoing mentoring, coaching, and counseling to Fraud Investigators to drive production and quality goal achievement
Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
Collaborate with Senior Management related to ongoing projects to further enhance process improvements
Develop and implement SOPs for new processes
What you’ll need:
5-8 years of fraud experience
People leadership experience a strong plus
Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
Subject matter expert for Fraud Prevention and Investigation – including fraud control processes, KRIs and KPIs
Demonstrate ability to lead team members
Knowledge of banking compliance trends, rules, and regulations
Excellent organizational skills
Excellent written and verbal communication and presentation skills
Analytical and problem-solving skills
Nice to Haves:
ACFE or similar industry designation