Manager, Financial Systems - Order to Cash

The Manager, Financial Systems – Order to Cash (OTC) is accountable for the stability, accuracy, and continuous improvement of Franchise (OTCF) and Company-Owned (OTCC) revenue systems, including Oracle Fusion Cloud Financials modules and the custom Sales Reporting Portal (SRP) and Sales Engine Audit Reconciliation (SEAR) applications. This role oversees a team of analysts based in Atlanta and Hyderabad, India performing day-day operational maintenance and support, leading the cross‑functional OTC systems roadmap, and governing controls and data flows end‑to‑end. The Manager partners closely with Financial Systems, Accounting, Enterprise Applications (EA – Inspire’s IT department that provides technical support for Financial Systems), Financial Services, Unified Data Platform (UDP) Support, Restaurant Technology, and other business and technology stakeholders to ensure complete & accurate interfaces, timely operational support, and continuous improvement across the OTC landscape. This is an exciting opportunity to work with industry-leading finance technology and contribute to the financial success of some of the world’s most recognizable restaurant brands, including Arby’s, Buffalo Wild Wings, Sonic Drive-In, Dunkin’, Baskin Robbins, and Jimmy John’s. 

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time.

RESPONSIBILITIES

Operational Excellence

• Oversee ongoing configuration maintenance activities for OTC systems – e.g. customer maintenance, transaction types, receipt methods, banking, rate tables, account mappings, business rules, store assignments, data categories, etc. 
• Own the Completeness & Accuracy (C&A) validation schedule for all inbound and outbound interfaces for Inspire’s OTC ecosystem. 
• Coordinate across the business, EA, Financial Services, UDP, and Restaurant Technology teams to triage and resolve interface errors, ensuring timely root cause analysis and permanent fixes. 
• Ensure creation and maintenance of Standard Operating Procedures (SOPs) for recurring maintenance and support activities owned by the Financial Systems – OTC team. 
• Support UAT/regression testing for bug fixes, enhancements, and quarterly Oracle updates; sign off on production readiness and support change management and deployment processes. 
• Provide escalation support for franchisees and business users and ensure SLAs are met. 

Continuous Improvement  

• Align business and technology objectives and own the OTC systems roadmap spanning Oracle OTC modules, SRP, and SEAR. 
• Prioritize and drive enhancements through intake and support estimating, requirements gathering/design, testing, deployment, and post go-live stabilization. 
• Champion automation (e.g., reconciliation, monitoring, process optimization) and data quality improvements. 

Reporting & Stakeholder Management

• Communicate impacts of system changes/releases; coordinate blackout windows and cutovers with stakeholders. 
• Represent the OTC function in audits and control reviews; provide evidence and remediation updates. 

Leadership & Governance 

EDUCATION & EXPERIENCE QUALIFICATIONS

• 5+ years of relevant professional experience with progressive responsibilities. 
• Bachelor’s degree in Management & Information Systems or Computer Science, Accounting, Finance, or related field. 
• Experience in a people leadership role managing analysts/administrators in Financial Systems or ERP. 
• 5+ years working with Oracle Fusion Cloud Financials OTC modules and OTC business processes, or strong industry-relevant experience with other leading OTC platforms. 
• Demonstrated success working with large, complex data sets – advanced skills with Excel, Power Query, Power BI, SQL, etc. 
• Experience delivering effective finance systems solutions, including process, technology, and organizational considerations. 
• Ability to translate a technical/system challenge into a business conversation that leads to an actionable solution. 
• Ability to clearly articulate messages to a variety of audiences (leadership, individual contributors, functional stakeholders, technical stakeholders, etc.) 
• Strong organizational, problem solving, and analytical skills. 
• Able to work in a fast-paced, complex, and dynamic work environment. 

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.