Manager Field Operations

Manager, Power Delivery Operations/6790

Grade 9/EX

M2 – Manager

Career Level Summary

• Manages professional employees and/or supervisors
• Is accountable for the performance and results of a team
• Adapts departmental plans and priorities to address resource and operational challenges
• Decisions are guided by policies, resources and business plan; receives moderate guidance from manager
• Provides subject matter guidance to employees, colleagues and/or customers

Key Responsibilities:

Field Staff Management Leads a team of field operations employees—either line, meter, or substation crews—including both union-represented and non-represented staff. Responsible for overseeing the safe, timely, and efficient execution of construction, maintenance, operations, and emergency restoration work on the electric transmission and distribution system within the assigned region.

Provides technical leadership to the team, ensuring work aligns with company standards, procedures, and performance goals. Coordinates activities across the operations center to maintain alignment, communicating priorities, emerging issues, and urgent tasks from the Senior Manager and ensuring timely follow-through. Actively identifies and resolves operational issues and ensures all procedures and practices are up to date, effective, and fit for purpose.

Safety Ensures that management and union field leadership are held accountable for maintaining safety as a crew priority; continually promotes safe working methods, practices and procedures; ensures crews are taking appropriate measures to protect the environment and the public. Collaborates with the Safety team as a partner to understand new ways of decreasing risk to the employees, customers, bystanders and the company

Labor-Management Relations Administers Collective Bargaining Agreement (CBA); supports engagement with the union and Labor Relations; partners with local union leadership and Labor Relations to develop a healthy working relationship, build a collaborative environment and deal with employee issues.

Plan, Direct and Control Operations Oversees key functions of field operations within the assigned operations center and its service territory. Develops staffing plans, work schedules, and budgets to ensure the right resources and programs are in place to support effective power delivery operations and maintenance. Optimizes resource allocation across the region and determines when supplemental crews or contractors are needed for planned work or emergencies.

Provides strategic direction to supervisors and union field leadership in executing work plans and achieving performance goals. Develops and tracks both short- and long-term plans, using performance metrics to monitor crew and contractor productivity. Communicates key scorecard items and ensures action is taken.

Participates in annual storm preparedness planning and leads restoration efforts during outages. Makes decisions on major restoration methods and oversees their implementation; serves as duty manager during assigned weeks. Ensures strong communication systems are in place so that all personnel are aligned with and support the company’s strategic direction.

Internal Collaboration Leads efforts to provide consistency across the operation center and departments; represents the operation center at required meetings affecting power delivery operations and in developing strategy and ensuring alignment with other regions. Leads operation center territory efforts to improve quality of construction and work practices that enhance reliability. Works cooperatively with other departments to integrate resources and facilities where appropriate. Drives process improvement initiatives: interfaces with the scheduling and planning function  assisting them to schedule more fully and enforcing expectations. 

Customer Relations Ensures that supervisors and union field leadership are held accountable for customer satisfaction; represents the organization in key stakeholder and customer outreach activities; addresses escalated customer complaints; responds to customer complaints and requests. Participates in community activities and supports employee participation.

Compliance Ensures supervisors and crews maintain compliance with all federal, state and company requirements.

Financial Management Monitors and manages expenditures to ensure financial targets are met, investigating and addressing any variances from budgeted plans. Oversees purchasing activities within the operations center and supports the development and implementation of effective financial controls. Assists in financial decision-making to ensure alignment with operational goals and budgetary guidelines.

Resourcing Oversees resourcing decisions and planning for team; partners with HR in the definition of jobs, recruitment, evaluation and selection processes.

Professional Development Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team; provides guidance in the creation of development plans; monitors ongoing progress and provides coaching and mentoring and provides feedback; completes annual performance management reviews.

Education/Experience/Competencies:

Education Requires a bachelor’s degree in IT, business, engineering or related field or equivalent directly related union experience.

Experience Prefer eight or more years in electric utility with a focus on transmission and distribution or a related field; three years of supervisory experience preferred.

Functional Competencies

Expert knowledge of utility operations, including tools and equipment.

Expert knowledge of policies and procedures related to area of specialization (service and installation or substation, for example).

Expert knowledge of crew functions and duties related to area of specialization.

Expert knowledge of tools and equipment used in PGE meter operations.

Advanced knowledge of vehicle, equipment and tool functional limits related to line construction.

Advanced knowledge of PUC requirements for construction, repair and service work.

Advanced knowledge of safe construction methods and PGE's standards of construction.

Advanced knowledge of PGE's electric service requirements, National Electric Safety Code (NESC) and National Electric Code (NEC).

Advanced knowledge of all PGE and Oregon OSHA safety rules.

Advanced knowledge of personal protective equipment.

Advanced knowledge of department policies, practices, goals and objectives.

Intermediate knowledge of applicable collective bargaining agreement(s).

Intermediate knowledge of applicable federal and state laws, such as, but not limited to, DOT, ODOT, FERC and OPUC.

Intermediate knowledge of Microsoft Office software, customer information systems and other PGE systems.

Intermediate knowledge of PGE’s geographic service area.

Intermediate knowledge of PUC meter and billing requirements (level of expertise needed depends on area of specialization).

Intermediate knowledge of tailboard process and risk mitigation.

General Competencies

Advanced analytical thinking skills.

Advanced conflict resolution skills.

Advanced customer focus skills.

Advanced decision-making skills.

Advanced negotiation skills.

Advanced organization and prioritization skills.

Advanced problem-solving skills.

Advanced project management skills.

Advanced written and oral communication skills.

Leader Practices

Drives Results

Plans and Aligns

Decision Quality

Drives Engagement

Courage

Cognitive Level

Substantial:
Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

☒ Ability to adhere to set response times, deadlines and time-sensitive tasks

☒ Ability to follow accuracy standards

☒ Ability to follow through on decision-making tasks

☒ Ability to interact effectively and collaboratively within a team environment

☒ Ability to communicate and problem solve when under stress

☒ Ability to respond and adapt to frequent change

☒ Ability to accept and demonstrate self-awareness when provided constructive feedback

☒ Ability to discern feedback and acknowledge ownership of areas of improvement

☒ Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

☒ Ability to successfully collaborate with peers, managers and others within the organization

☒ Demonstrates sound memory

☒ Ability to process new information to be applied consistently to work tasks

Schedule/ Attendance

☒ Ability to work long hours

☒ Ability to work a variable schedule

☒ Ability to report to work and perform work during periods of severe inclement weather

☒ Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance [

☒ Ability to work shift schedule

☒ Ability to work on-call schedule

Physical Capabilities

☐   Does the job require a valid driver’s license?]

☒   Yes

☐   Lifting/pushing/pulling (check appropriate weight):

☒   Up to 50 lb

☐   Carrying (check appropriate weight):

☒   Up to 50 lb

☐   Unstable surfaces requiring balance (i.e., moving equipment, boats); check all that apply:

☒   Elevated areas (i.e., catwalks, roofs and high buildings)

☒   Confined spaces

☒   Walking distances and surfaces (long distances and over rough, uneven or rocky surfaces)

☒   Stairs (over 10 steps)

☒   Ladders (over 10 rungs)

Environment - Indoor/Outdoor

☒   Office environment

☒   Plant environment

☒   Field environment