Manager Engineering Technical Support

What starts with YOU moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Manager, Engineering Technical Support.  

This position can sit out of of our Portland, OR, Greenville, NC or EMEA locations.  

What you will do: 

• Oversee global product structure management by defining, assigning, and maintaining truck configuration attributes, and coordinating the release of product structures for multiple platforms and model years. 

• Lead the release and maintenance of product codes, unit codes, distribution records, and master lists for both internal and external manufacturing partners, ensuring timely launches aligned with production schedules. 

• Coordinate and manage global engineering change processes, including ECN batch releases and VASP technician workloads, to support technical publications and aftermarket operations. 

• Provide global support for resolving product structure and system issues, manage engineering libraries and sales/product information databases, and ensure accurate maintenance of truck, battery, and component data. 

Who you are: 

• Exceptional communicator with strong verbal and written skills, able to present complex ideas clearly to diverse audiences. 

• Effective leader and team collaborator who inspires, organizes, and motivates both local and global teams to achieve shared goals. 

• Resourceful problem solver with a keen ability to analyze issues, think conceptually, and drive solutions in a dynamic environment. 

• Highly organized, detail-oriented, and adept at managing multiple projects and priorities to meet deadlines and production schedules. 

• Proactive change agent who embraces continuous improvement, adapts quickly to new processes, and facilitates organizational growth. 

What you will need:  

• Education: Bachelors of Science degree. 

• Experience: 7+ years in a Product Development environment.  

Skills, Experience & Abilities       

• Strong problem-solving and conceptual thinking abilities; additional training in methods such as Lean and Six Sigma is a plus. 

• Extensive understanding of industrial lift truck products, including knowledge of models developed at multiple locations and manufacturing plants. 

• Proficiency with databases and business software, including document management systems and workflow tools. 

• Experienced in using graphic design and engineering software such as Adobe Illustrator and 3D CAD programs (e.g., Siemens NX or similar). 

• Advanced user of Microsoft Office Suite and collaborative platforms. 

• Strong business operations skills, including verbal and written communication, time management, project leadership, and people management; additional training in project management and leadership is desirable. 

Who we are: 

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.  

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. Full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).