Manager, Engineering - Sustaining

Engineering Manager, Sustaining 

About SailPoint 

*This is a Pune, India based role. We work in a hybrid model in office 2-3 days a week. You will be part of a global team working closely with engineers in the US. Must be willing to work at least 4 overlapping hours with US time zone. * 

SailPoint is the leader in identity security for the cloud and self-hosted enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. 

Built on a foundation of AI and ML, our Identity Products delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise. 

About the Role 

SailPoint is seeking a Software Engineering Manager to help lead our Sustaining team for the Identity Product.  This Engineering team has the responsibility and technical expertise in troubleshooting and resolving the high priority customer reported issues that cannot be resolved by our Support and Professional Services teams.  In this role, you will collaborate with Customer Success Mgrs, Support, Professional Services, and the broader Identity Product Engineering team to help ensure that our customers are provided timely and high-quality patch releases for Identity Product.   

This responsibility includes oversight of a QA team for verification of resolved issues and regression testing of patch release deliverables.  You will also oversee issue investigations by the Sustaining team requiring expedited troubleshooting to determine root cause, as well as delivery of expedited fixes to facilitate customer deployment timelines.  The role occasionally requires communication directly with customers to direct the Sustaining team’s assistance in L3 Support escalations.   

To lead this team, we are looking to bring on an experienced and motivational manager who will be responsible for leading all aspects of Identity Product which relate to how our customers utilize the product to solve their complex identity and access management challenges in unique ways.  A background in Agile software development environment is preferred. 

This is a high-visibility leadership role with deep organization exposure, influence and ownership of mission-critical systems. 

What You’ll Do 

• Lead and grow a high-performing engineering team building sustaining engineering capabilities 

• Day-to-day leadership of the Sustaining team. 

• Partnering with internal stakeholders to ensure the team has a clear set of priorities. 

• Resource allocation for key projects. 

• Coaching Software Engineers to develop their full potential. 

• Project planning – identifying, scoping, prioritizing, tracking and reporting deliverables and milestones. 

• Managing risk and issues targeted to patch releases. 

• Foster a culture of ownership, technical rigor, and continuous improvement 

What Makes This Role Special 

• You’ll build systems that actively reduce enterprise blast radius 

• Your work will be part of zero-trust and least-privilege enforcement at scale 

• You’ll operate at the core of identity, authorization, and security automation 

What We’re Looking For 

• 6+ years of software engineering experience, including 3+ years leading sustaining engineering teams 

• Extensive background in sustaining engineering. 

• Results focused with a track record of success working in an Agile environment. 

• Experience building and managing a team of Software Engineers. 

• Good understanding of software development in Java. 

• An exceptional mentor and leader with a passion for continuous improvement. 

• Excellent organization and communication skills. 

• Ability to pick up new technologies quickly. 

• Proactive, flexible and a people person. 

• Strong cross-functional leadership and communication skills 

Nice to Have 

• Experience with PAM, or zero-trust architectures 

• Familiarity with policy engines, RBAC/ABAC, or real-time authorization 

• Experience integrating with cloud providers (AWS, Azure, GCP). 

• Experience with build tooling and DevOps processes. 

• Knowledge of auditability, compliance, and security controls 

About SailPoint India and our Benefits: 

Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals.  
 
Our Pune team works under a hybrid model enjoying the office 2-3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits:  

• Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint.  

• Company sponsored health-checkups for employees and discounted rates for dependents  

• Annual performance bonus  

• Private equity at certain levels  

• 24 Leaves every year in addition, 10 holidays  

• Flexible Work hours