Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
Responsible to provide Level 3 technical support for IAM applications platform and their infrastructure
- Perform day to day operation support on the platform hosting IAM applications including system health checks, application performance monitoring, backups & restoration, upgrades, patching, certificates maintenance and issue resolutions.
- Support the resolution of Incidents and Problems within the team. Assist with the resolution of complex incidents.
- Support Change Management in terms of solution upgrade, enhancements, bug fixes and changes to resolve issues within the IAM system.
- Support the resolution on issues highlighted during the IAM system integration testing (SIT), user acceptance testing (UAT) and Production deployments.
- Resolve technical issues, including troubleshooting of secondary components such as infrastructure, networking, database, or scripting issues.
- Support planned and actual DR test activities for the IAM systems and infrastructure.
- Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
- Ensure daily operations and system workflows following global standards and security policies.
- To drive Continuous Service Improvement initiatives in improving service quality, efficiency, and compliance.
- Support IAM leaders to maintain and enhance the IAM solution capabilities.
- Demonstrate and apply strong teamwork and communication with other team members.
- Support new service transition (go-live) from Project to Operation delivery in Production environment.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.