Manager, Delivery Excellence

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We are seeking a dynamic and results-driven professional to join the Chief Audit Executive (CAE) Group as a Manager in the Delivery Excellence team. The Delivery Excellence team has the strategic objective of driving enhanced value within audit and operational processes by improving their efficiency and effectiveness, in partnership with audit methodology and technology teams.

The CAE Group portfolio includes Internal Audit, the Credit Risk Review (CRR) team, and the Client Complaint Appeals Office (CCAO), and is responsible for providing independent assurance to the Audit Committee as RBC’s Third Line of Defense.

In this role, you will design, develop, and execute transformation and advisory projects that drive continuous improvement, optimization, and innovation across the audit lifecycle and operational processes. Supported by your managers, you will drive initiatives from inception to delivery, reporting progress to senior leadership, and fostering a culture of innovation, effectiveness, and efficiency across the CAE Group’s portfolios.

• Drive Transformation and Advisory Initiatives:
  • Design, plan, and execute transformation and advisory projects across the CAE Group, ensuring alignment with organizational objectives and strategic functional goals. These initiatives will achieve strategic goals, such as enhanced efficiency and better assurance.
  • Identify and prioritize opportunities for improvement within the audit lifecycle and operational processes. You will achieve this by conducting interviews, learning about the craft of audit, and partnering with our research colleagues to maintain a healthy pipeline of initiatives.
  • Build executive presentations, develop strategies and communicate business value of projects, with increasing executive exposure aligned to your presentation, process, and assurance skills progression.
• Process Improvement and Optimization:
  • Assess current audit and operational processes, using insights to identify inefficiencies, risks and areas for improvement
  • Design, develop, own, and transition ownership of process improvements enabled by technology
• Collaborate with Cross-Functional Teams:
  • Facilitate ideation, requirements, research, and brainstorming meetings to engage stakeholders in the transformation process
  • Partner with technology partners to develop innovative ways to solve challenges within the CAE Group
  • Partner with our Audit Methodology / Practices team to understand annual planning & audit lifecycle requirements
  • Partner with auditors to understand the practical, day-to-day opportunities and limitations associated to their practice

Must have

• Interpersonal Skills
  • High degree of personal initiative
  • Ability to influence and collaborate with stakeholders at all levels
  • Excellent oral and written communication skills to articulate strategies and updates to senior leadership and cross-functional teams
  • Ability to challenge the status quo and think outside of the box to develop innovative solutions
  • Interest in understanding Assurance in large financial institutions
• Analytical Skills
  • Self-reliance in problem solving
  • Strong analysis and decision-making capabilities to identify trends, root causes, and areas for improvement
  • Strategic approach to prioritizing, planning, and executing initiatives across multiple stakeholder groups

Nice to have

• Experience using advanced tools or software for data analysis, and/or advanced Excel skills
• Understanding and interest in up-and-coming technologies and methodologies, including AI
• Understanding of Internal Audit methodologies and practices, including audit and annual planning lifecycles, risk and control management, and regulatory compliance

Job Skills

Auditing, Communication, Continuous Improvement, Cross-Functional Teamwork, Ideation, Innovation, Internal Controls, Operations Processes, Process Improvements, Stakeholder Relationship Management, Strategy Development, Taking Initiative

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timeINTERNAL AUDITRegularSalaried2026-03-192026-04-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.