Manager, CX Audit Operations​

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

  

Role Overview  

This role supports the launch of Coupang Ads in Taiwan by managing the CX Audit team to ensure advertising operations processes, quality, and compliance meet global standards. You will execute audit activities, monitor workflow accuracy, and work closely with the advertising operations team to improve performance and help advertisers achieve strong ROI while maintaining an excellent customer experience.

Coupang Ads is committed to delivering the most valuable advertising solutions globally, helping brands and sellers achieve marketing objectives such as increasing sales, expanding market share, acquiring new customers, and building brand equity. Our team is highly collaborative, spanning sales, marketing, video products and operations, product, and engineering, with innovation and efficiency at the core. If you excel in process management, auditing, and cross-functional collaboration—and want to make an impact in a fast-paced, dynamic environment—this is the ideal opportunity for you.  

What You Will Do 

• Oversee day-to-day audit and QA workflows, including task assignment and resource allocation.​

   

• Monitor team performance metrics and report progress to leaderships.​

   

• Manage escalations and resolve operational issues promptly.​

   

• Participate in the hiring and onboarding of new team members.​

   

• Assist in localizing processes, tools, and best practices for the Taiwan market.​

   

• Serve as a bridge between the frontline team and senior leadership.​

  

Basic Qualifications  

• 5+ years of experience in e-commerce advertising operations, process management, or auditing.
• Solidunderstanding of advertising workflows with proven ability in process optimization and auditing.
• Proficient in data analysis and dashboard management (Excel, PowerPoint).
• Experiences in cross-functional communication and project management.
• Fluent in English and Mandarin for effective communication with global teams.

  

Recruitment Process and Others  

 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​