ABOUT MAPLE
Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We’re hiring a Manager, Customer Support to join our team and be accountable for the performance, quality, and day-to-day success of Maple’s Customer Support function.
In this role, you’ll lead the frontline team that supports our patients and providers across all channels. You’ll balance people leadership with operational ownership — ensuring support is timely, empathetic, accurate, and aligned with Maple’s brand. You’ll set the quality bar, own service-level outcomes, and use frontline insights to improve how care is experienced end to end.
You’ll work closely with the Senior Manager, Support Operations, COE Operational Excellence (OpEx), and cross-functional partners across Product, Clinical, and Operations. From coaching and performance management to improving workflows, tooling, and reporting, you’ll play a central role in strengthening how Customer Support operates today and scales for the future.