At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is the B2C CRM, an AI-powered, data-first platform that unifies Marketing, Service, Analytics, and our Data Platform to power smarter digital relationships and measurable growth for brands. We live our values, customer-first, ambitious, radically collaborative, always learning, and committed to equity, and they guide how we build, partner, and show up for our customers across APAC.
Our APAC organisation is expanding to support accelerating customer growth across Australia, New Zealand and Asia. Grounded in our values, we operate as one regional team across Sales, Customer Success, Partnerships, Marketing, Recruiting, and Support. Our Sydney hub anchors cross-functional collaboration and we’re building a complementary presence in Singapore to serve customers in-market. You’ll join at a formative stage to shape our SMB motion, team culture, and operating cadence in the region.
About the Role
We’re looking for a people-first, metrics-driven Manager of Customer Success to lead a team of SMB CSMs based in Sydney and Singapore. You will own SMB retention and expansion outcomes across APAC, build a high-performing team with scalable, programmatic motions, and partner cross-functionally to deliver a best-in-class customer experience.
This role blends hands-on team leadership, operational excellence, and strategic execution. You’ll coach CSMs to drive adoption, identify and mitigate risk, value realisation, and growth across a diverse SMB portfolio, while improving processes, data hygiene, and engagement programs that deliver consistent results.
How You’ll Make a Difference
What You’ll Do
Who You Are
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.