Job Description:
Role Title: Manager, Credit Implementation (L09)
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles
Organizational Overview:
Credit Strategy implementation team actions across the lifecycle of a customer. Spread across 4 pillars, the team caters for implementation and infrastructure requirements for Acquisition, Account Management, Transaction Fraud and Collections strategy partners and brings it all to life through appropriate decision tools and technologies. The exposure to all functions involved is driven by strong cross functional collaboration, automation, efficiency, access to numerous alternative data sources, new age technologies, focused strategies. You will have access to some unique product propositions, functional and leadership training, senior leadership teams.
Role Summary/Purpose:
As Manager – Account Management Implementation team, you will work on major business initiatives that contribute to Synchrony’s growth and productivity objectives. As an individual contributor, you will be responsible for managing strategies in multiple implementation tools and support end-to end implementation team’s requirements. You will proactively manage efforts to maintain stakeholder satisfaction, collaborate with multiple US teams for accurate work delivery.
Key Responsibilities:
Maintain decision engines in credit implementation tools by developing strategies as per the requirements across different platform(s)
Work independently to provide Level of Effort for scoping and scheduling for building codes using tools in-use (PowerCurve, Defense Edge, SASFM, Advance Defense, FICO DMP, SAS & Tableau for Validations)
Coordinate multiple projects simultaneously for successful implementation of all tasks undertaken.
Perform implementation steps viz. design, development, testing and implementation with documentation.
Collaborate in process efficiency projects like Automation, Process Simplifications
Support operational credit team in response to internal and external audit requests
Support monitoring controls and related processes
Required Skills/Knowledge:
2+ years of relevant experience in consumer/commercial credit or risk management, lending, marketing, or appropriate field in a credit card / consumer lending environment or in lieu of a degree 4+ years of relevant work experience.
Strong technical abilities and experience in strategy implementation platforms – PowerCurve Strategy Design Studio, PC Strategy Manager, Integration with DA
Strong knowledge on SAS, SQL, Python, Unix, Mainframe, VBA, Excel.
Understanding of OOPS Concepts.
Practitioner of agile process (Using Jira or other tools).
Hands on Experience of AI / ML concepts and ability of automate processes
Desired Skills/Knowledge:
1+ years of hands-on experience in leading strategy changes in acquisitions, account management, transactional fraud or collections platform
Strong understanding of API integrations and Microservices based architecture
Very Strong interpersonal and communication skills, ability to work effectively with a wide range of end users
Experience with consumer and commercial lending products and practices
Ability to engage and work effectively with clients / partners to gain alignment and achieve key deliverables
Ability to generate reports through tools like Tableau, Python, Jira
Knowledge of FICO DMP, TRIAD, Defense Edge, SAS ID, Advance Defense
Strategic thinker, innovative problem solver, self-starter, team player
Strong understanding of Big Data and associated technologies.
Eligibility Criteria:
Bachelor’s degree in any discipline with 2+ years of relevant experience in consumer/commercial credit or risk management, lending, marketing, or appropriate field in a credit card / consumer lending environment or in lieu of a degree 4+ years of relevant work experience
Work Timings:
This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (Formal/Final Formal, LPP)
L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible
L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible
L4+ Employees can apply for this opportunity.
Grade: Level 9
Job Family Group:
Credit