Manager - Credit Control

Job Description :

Job Title

Manager - Credit Control

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the Role

This role sits within the Sell to Cash (STC) team, which is part of the E2E  

Commercial Tower and reports to the STC Manager for Ireland.  
 

This role is responsible for driving efficiency and effectiveness in all “frontline”  

Credit to deliver “Best in Class Debtors”. This will be achieved through great  

relationships with Commercial working together to reduce WADTC and overdue  

debt, as well as the standardisation and automation of processes. 

In order to be successful in this role, the holder must have core functional Sales  

To Cash skills, an in-depth appreciation of the trading environment across  

Ireland, the ability to digest data and present solutions to the business. The role  

is pivotal in driving the shift in Debtors for Diageo IOI, hence a growth and  

strategic mind-set is essential 

Market Complexity: The role operates across THT and OT channels in IOI and is a primary  

interface with Sales, Customer Service, Trade Investment and Global STC  

focused on delivering a holistic Customer experience through joined up ways of  

working and customer centric tools.  

Our customer base in the IOI market is c9,000 customers with NSV of £450m 

and market share of 46% 

Direct Reports: Up to 15 direct Reports 

Top Leadership Capabilities 

Win through Execution 

• Lead bold execution in a fast-moving world 

• Act like owners of Diageo by holding self and others to account for highest  

standards 

• Inject a restlessness to win and unlock capacity to decide and act quickly 

Inspire through Purpose 

• Create meaning, pride and belief for others through Diageo’s purpose 

• Inspire teams to take entrepreneurial risks; encourage and recognize  

learning 

• Build trust and respect in Diageo through open and honest relationships 

• Celebrate frequently the impact of living our purpose 

Invest in Talent 

• Take bold bets on talent underpinned by rigorous assessment 

• Build and coach diverse teams to unlock performance and growth 

• Create an inclusive environment where everyone can be at their best 

• Instill agility and resilience in our teams 

Top Functional Capabilities 

• Externally focused on the Debtors strategy and brilliant execution  

o Strong analytical skills, including ability to interpret data and make  

recommendations to drive increased business performance  

o Expert knowledge of IT systems  

o Demonstrates a deep understanding of what is important to the  

customer and use this insight to input to our strategy  

o Operates proactively to beat the competition 

o Excellent at relationship building and conflict resolution 

• Project Management – experience in managing projects, customer or IT  

system issues from escalation to completion  

• Process Improvement – Demonstrate a change mindset, analysing and  

identifying simplification and transformation opportunities 

• Change Management – ability to lead change programmes by  

understanding the change and the benefits for the company and leading teams through change curve through excellent communication and strong leadership 

• Inspire and motivate - Leads the team by example and holds people in the  

team to account to provide Debtor excellence. 

Key Outcomes

• Own and Champion Credit efficiencies to deliver effective, brilliant debtors  

service, achieve or exceed relevant Global KPIs from an island perspective 

• Play a pivotal role in a variety of strategic projects across Sales, Customer  

service, trade investment and global E2EC to enable optimal customer  

centric approach  

• Support STC manager identifying root causes for business related issues, 

recommend solutions to improve overall satisfaction 

• Manage Credit BPM reporting, commentary on monthly performance and  

deep dive on performance with detailed action plan, as required, to support  

transformation of performance 

• Develop a high-performance culture through ongoing coaching and  

mentoring of individuals and the team.  

• Own the people agenda with regards to decisions on resourcing, roles,  

support individual’s development and progression 

• Shape an agile, effective, motivated Credit team, building core capabilities  

in the changing world of end to end Customer Service.  

• Take a leadership role in driving the change agendas as the business  

continues to evolve  

• Own roll-out of standardised and simplified WOW to support competitive  

advantage 

• Make recommendation for driving costs out of the business based on  

standardisation and analysis 

• Support with the development of a strong business continuity plan to  

withstand any crisis. 

• Own the CARM and audit framework, including the design process, report  

on and resolve any control weaknesses. 

• Other key deliverables as required in the role. 

Qualifications and Experience Required 

• 5 GCSE grade A-C including Maths and English minimum 

• 3rd level education is essential 

• At least 5 years in a Credit or Finance Management role in a similar FMCG  

organisation, or a business services or contact centre environment.  

• Project Management experience is preferred 

• Strong passion for developing people with a proven ability to consistently  

deliver high quality results is required 

• Strong systems capability is required, preferably SAP and Salesforce, Excel and PowerPoint.  

• Ability to develop and sustain relationships with key stakeholders 

• Strong analytical skills and ability to draw insights and make  

recommendations 

• Experience of decision making and ability to influence cross functionally in a customer and commercial facing role is require 

Rewards & Benefits Statement: (TE)

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

Worker Type :

Regular

Primary Location:

Gurugram

Additional Locations :

Job Posting Start Date :

2025-11-13