Manager, Communications & Social Media

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, Communications & Social Media

What does a successful Manager, Communications & Social Media do at Fiserv?

As a successful Manager, Communications & Social Media, you will drive revenue through creation and execution of cardholder acquisition, engagement and retention campaigns supporting the Money Network (prepaid) portfolio. The ideal candidate will have extensive experience in developing, deploying and analyzing social media campaigns and digital marketing initiatives, experience in overall campaign execution as well as a proven record of interacting and partnering with senior level key stakeholders and/or clients on a frequent basis.

What you will do:

• Own and drive strategy for all Money Network cardholder communications and marketing programs, (mostly digital.)

• Manage contract development with agencies to set and align expectations around the deliverables, standards, requirements, cost estimations, process and milestones

• Create and execute integrated marketing campaigns, develop success metrics and monitor results of every marketing initiative for which they are responsible

• Responsible for advertising, branding, product launches, acquisition/retention programs and associated ROI justification

• Oversee digital marketing analytics/reporting for the portfolio, showing the effectiveness of our marketing initiatives.

• Work with vendors and internal creative services to develop marketing collateral. Knowledge of design programs and printing a plus.

• Great project management skills to manage a complex large project or multiple small complex projects

What you will need to have:

• Bachelor’s or Master’s degree in business, marketing, or similar field

• 5+ years developing cardholder communications

• 5+ years of professional digital marketing experience

• 5+ years of developing traditional marketing campaigns

• Strong leadership skills, ability to perform under pressure and optimize resources to attain business goals

• Superb interpersonal and communication skills with diverse groups of people at all levels inside and outside the organization

• Significant experience liaising with clients at a senior level on a day-to-day basis

• General knowledge of all aspects of Digital and Social Media, including social account management, paid media, email marketing, SEO/SEM and web standard methodologies

• Hands-on experience with Google Analytics, data, optimizations and reporting

• Strong sense of design and layout across all platforms

• 10-20% travel

What would be great to have:

• Strong knowledge of WorkFront, Hootsuite, PowerPoint, Salesforce, Responsys and the latest marketing technologies desired

• Passion for results and data-driven decision-making in the digital marketing field

• Experience in the banking / financial industry a plus

• Expertise with vendor selection and management preferred

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.