Manager, Communications

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working with general supervision, the Manager, Communications develops and executes brand and business communications strategies for stores and field management that align with key business metrics. The Manager, Communications delivers quality communications through advanced planning of content and task management for the stores and field management in collaboration with cross-functional partners. Principal business outcomes include the cultivation of an environment that engages, inspires, and motivates employees to deliver improved business results.

This position also implements a proactive and responsive communications strategy to promote a clear understanding of GameStop’s vision and business goals. An associate in this position may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Some non-routine activities may require a supervisor’s advance approval.

This position is onsite 5 days a week in Grapevine, TX.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Develop and execute a proactive communications plan each quarter to support strategic initiatives in collaboration with cross-functional partners.
• Foster clear and open flow of information to enhance the field’s understanding of GameStop’s vision and business goals.
• Assist stores, field management and other key partners with task management.
• Compile and manage the Field Calendar to ensure important dates and events are identified and scheduled in a manner that promotes optimal execution and favorable business impact.
• Manage the content and design of planning tools to facilitate the successful execution of GameStop field initiatives.
• Manage the content of Main Menu and other informational sources for field management and stores.
• Synthesize the identified communication needs of the field organization into communication plans that improve the clarity and presentation of information, increase productivity and enhance understanding of business goals.
• Coordinate SSC communications to the field organization to ensure effective timing and consistent themes.
• Identify and develop feedback methods to enable employees to provide information on communication strategies and activities through the use of surveys, focus groups and other research mechanisms.
• Review and approve all communication to the stores and field management.
• Manage the creation and maintenance of standard communication guidelines that support the needs of the organization while preserving clarity, consistency and focus.
• Collaborate with the corporate communications team to ensure that messages delivered to the public match messages delivered to the field organization.
• Supervise and develop support staff, specifically Specialist and Analyst on the Communication Team

RELATED COMPETENCIES:

• Building Trust: Interacting with others in a way that instills confidence in one's intentions and those of the organization.
• Business Acumen: Using product and industry information to understand and improve business results; understanding major business functions, industry trends, and GameStop’s position to contribute to effective business strategies and tactics.
• Compelling Communication: Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention while helping them to understand and retain the message.
• Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional knowledge in retail operations and communications; keeping up with developments and trends in areas of expertise.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE):

• Accredited bachelor’s degree in business, communications, journalism, media relations, marketing or related field or equivalent corporate communications experience required
• At least 3 years experience in corporate communications or retail management required

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES:

• Proficient ability to design, development and implementation of communication strategies
• Proficient ability to communicate effectively with others using spoken and written English
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
• Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
• Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives
• Proficient knowledge of retail store operations and enhancement of customer experience through front-line employees
• Ability to recognize discrepancies/errors in written/recorded data/information including the ability to initiate and respond to work errors in a professional manner, working collaboratively and cooperatively with others
• Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Outlook and Word
• Working knowledge of HTML and web page design
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.