Manager, Commercial Operations

Manager, Commercial Operations

Position Summary:

• Work Schedule: Monday - Friday, 8:00am-5:00pm
• 100% on-site

Located in Madison, WI, this facility features advanced mammalian cell line engineering and biomanufacturing capabilities using single-use systems to support scalable production. This 263,000 sq. ft. site offers integrated formulation and analytical services to address complex development challenges in biologics.

The Manager, Commercial Operations is responsible for supporting the North American Drug Substance Commercial Operations team by providing commercial management of existing customer projects/products and representing Site Operations business interests during new customer onboarding.  The position holder will partner with Business Development, Project Management and Site Operations teams to successfully deliver solutions for Catalent’s customers and drive value for the respective Site and Business Unit assets and capabilities.  

The Role:

• Serve as the primary relationship manager for existing and new customers at the Madison, WI site, ensuring superior communication and collaboration
• Apply a Portfolio Management approach to evaluate customer products, providing long-term demand and life cycle analysis
• Act as the customer-facing lead, partnering with Business Development and Project Management to establish governance and effective communication with Operations and senior management
• Lead negotiations for development and supply agreements in collaboration with Business Development, Legal, and Contract Administration teams
• Manage extension and renewal processes for existing commercial supply agreements
• Monitor and report on contract compliance during project execution, including forecasting, purchase orders, payments, and minimum quantity adherence
• Collaborate with Technical Evaluation and Proposals teams to oversee proposal preparation and pricing for new business opportunities
• Support BD team members with strategy and negotiation for proposals as needed
• Partner with Site Operations and Finance to evaluate cost vs. price models and identify improvement opportunities
• Provide customer forecast and demand inputs into Site S&OP processes
• Work with Business Development to enhance customer relationships and identify additional opportunities within product portfolios
• Other duties as assigned

The Candidate:

• Must have Bachelor’s Degree in a relevant science or engineering discipline; Advanced degree is preferred
• 5+ years of relevant experience in pharmaceutical or medical device manufacturing, quality, technical project management, business management, business development is required 
• Relevant industry knowledge of drug and biologic development, analytical research and development, project scale-up, product manufacturing, quality, validations, and regulatory is required
• Prior direct contract negotiation experience is preferred 

Why you should join Catalent:

• Defined career path and annual performance review and feedback process 
• Diverse, inclusive culture 
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives 
• 152 hours of PTO + 8 paid holidays
• Generous 401K match 
• Medical, dental and vision benefits
• Tuition Reimbursement - Let us help you finish your degree or start a new degree!

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

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