Manager, Collections

Job Summary

Key Responsibilities
 

People Leadership & Team Management

• Manage and develop the Collections team, including 3 direct and 4 indirect reports, to ensure timely execution of assigned responsibilities.
• Assign work, monitor workloads, and ensure priorities align with departmental goals.
• Provide coaching, feedback, and performance support to promote consistent execution and professional growth.
• Ensure team compliance with company policies, procedures, and internal controls.
   

Strategy & Operations Support

• Support the execution and maintenance of collections policies and standard operating procedures.
• Assist in identifying process improvement opportunities and provide recommendations to leadership.
• Execute departmental initiatives and contribute to broader finance and operational projects as assigned.
• Participate in cross-functional initiatives such as system implementations, workflow enhancements, and integration efforts.
• Support adoption and effective use of systems, including Oracle Fusion Cloud ERP/EPM, reinforcing standard processes and assisting team members as needed.
• Build and maintain effective working relationships with Accounting, Billing, Accounts Receivable, Financial Systems, and other internal partners.
   

Collections Operations

• Oversee daily collections activities to ensure timely follow-up on accounts receivable.
• Monitor accounts receivable aging, Days Sales Outstanding (DSO), and collection performance, escalating risks as appropriate.
• Support development and tracking of performance metrics and ensure accurate reporting.
• Assist with resolving delinquent accounts and serve as an escalation point for more complex or sensitive matters.
• Review receivables data to identify trends and support data-informed decisions.
• Execute established collection strategies to reduce aged receivables and improve cash flow.
• Oversee routine processes related to account defaults, terminations, and bad debt write-offs in accordance with policy.
• Collaborate with Billing, Accounts Receivable, Franchise Operations, and Legal to support resolution of customer and credit-related issues.
   

Qualifications
 

Experience

• 5–8 years of experience in collections, accounts receivable, or financial operations.
• Experience across the credit-to-cash cycle, including invoicing, accounts receivable, collections, and reporting.
• 2–5 years of people leadership or supervisory experience.
• Experience in high-volume A/R environments preferred.
• Franchising, hospitality, or multi-unit experience is a plus.
   

Skills & Competencies

• Strong analytical skills with advanced Excel capabilities (e.g., Pivot Tables, VLOOKUPs).
• Proficiency with Microsoft Outlook, Word, and PowerPoint.
• Ability to enforce established credit and collections policies consistently.
• Effective written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Demonstrated problem-solving and conflict-resolution abilities, with appropriate escalation judgment.
• Ability to lead structured workflows and ensure timely completion of deliverables.
• Comfortable working in a fast-paced, deadline-driven environment.
   

Education

• Bachelor’s degree in Finance, Accounting, Business, or a related field or an equivalent combination of education and relevant work experience.

WORK LOCATION:
This position is based at Choice Hotels’ Pike & Rose headquarters in North Bethesda, Maryland. The selected candidate must be able to commit to this location requirement and adhere to the company’s hybrid work schedule, which consists of four days onsite and one day remote per week.

NOTE: 

This position is not eligible for relocation assistance or sponsorship.

Salary Range 

The salary range for this position is $93,000 to $110,000 annually.

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.