Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.
About the Team
Our Cloud Platform team manages Fusion clusters for Lucidworks’ public cloud customers. As part of the Cloud Platform team, you will be key in our customers’ success in providing value to their customers through the power of search. We are looking for someone who can help move our cloud platform forward and make it easier to handle more and more customers through the power of automation.
About the Role
The Manager of Cloud Engineering will oversee the Cloud Operations Team, which is responsible for the deployment, monitoring, and maintenance of production infrastructures for customers. You will work closely with cross-functional teams, including engineering, to ensure the delivery of high-quality products to our customers that meet their needs. You will also be responsible for driving initiatives to improve the onboarding process for new customers, automating infrastructure, creating monitors and alerts, and developing tooling for team and company consumption. Additionally, you will lead efforts to achieve high uptime and ensure the reliability and performance of our managed customer environments.