The Role
The Client Support Manager is responsible for managing a team and overseeing operational processes and procedures across assigned channel of business. This role manages a team of Client Support Specialists and a team lead to ensure efficient order and project management, operational consistency, and exceptional customer service in alignment with company guidelines and standards.
The ideal candidate brings a strong people management acumen, commitment to service excellence and continuous process improvement to drive a streamlined, elevated service experience for both clients and supported showroom teams.
Managers supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 2–3 days per week, or more frequently as business needs dictate.
For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.
Work schedules may include occasional weekend hours based on operational demands and showroom needs.
*Currently accepting internal applications through May 11th