Manager, Client Solutions Continental Europe and North America

Job Title

Manager, Client Solutions Continental Europe and North America

Job Description

The Role

The successful candidate will combine technical ability and creativity with strong interpersonal and communication skills to support our growth across Continental Europe and North America.

As Manager, Client Solutions for PL Re’s Savings & Retirement line of business you will work alongside the Insurance and Deal Pricing teams, as well as Global Client Solutions team to deliver on our ambitious objectives.  You will be responsible for leading on client relationships, delivering new business volume through strategic deal management and seeking out innovative solutions to complex problems across longevity and asset-intensive reinsurance structures.

The strategic importance of our Continental Europe and North American expansion will provide significant visibility with the S&R Executive Committee and with wider senior global stakeholders.

Key responsibilities

Client Management

• Building strong working relationships with key day-to-day contacts across clients, consultants, brokers/EBCs and banks, and demonstrating visibility personally and on behalf of PL Re.
• Fulfil basic functions of client management, including effective preparation and follow-up, effective chairing of meetings, collaboration with team members to ensure consistency of approach across markets.
• Maintain cultural alignment in approach to client management, acting as partners not suppliers, exercising pragmatism, being creative and solution driven in meeting client needs/objectives.
• Ensuring regular communication kept open with key contacts through regular catch-ups and multi-disciplinary meetings as necessary.

Quote Delivery & Structuring

• Active ownership of quote process from initial receipt through to delivery and follow-up focussing on stakeholder management and managing of governance processes. Supporting AVP, Client Solutions in triaging of opportunities, setting quote strategy and proposal of commercial terms.
• Adopt and promote a solution mindset to commercial problems, co-ordinating the input from subject matter experts with in-depth knowledge of client needs to solve complex propositional challenges.
• Active involvement in Pricing sign-off process including input of wider market context and providing constructive challenge.
• Support AVP, Client Solutions in contractual structuring, treaty drafting and negotiation.

Strategy

• Key role in executing on strategy for asset-intensive and longevity only reinsurance across the Continental European and North American markets.
• Continually develop Client Networking strategy seeking to ensure key client stakeholders across all levels maintain strong connections with relevant individuals at PL Re.
• Support wider efforts within Line of Business to deliver on S&R workstreams as part of Pacific Life Enterprise strategic objectives over 2025-2030 timeframe (‘Strategy Next’)

Technical Knowledge

• Demonstrating strong technical knowledge covering deal structuring, product features and pricing.
• Developing understanding of the Continental European and North American markets, clients and industry trends and proactively share this knowledge with the whole Client Solutions team and wider business.

Qualifications & Experience

The successful candidate will:

• Have strong and relevant technical experience in life (re)insurance, life consultancy or pension brokerage/EBC.
• Be a qualified actuary with relevant post qualified experience.
• Have a good understanding of the UK, Continental European and/or North American life (re)insurance market(s) and preferably knowledge of the longevity only and asset-intensive reinsurance structures.
• Be highly analytical, with strong interpersonal and organisational skills.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

Leave

• 25 days of annual leave with option to buy/sell more days 

• Adoption and fertility leave 

• Generous enhanced parental leave 

Healthcare

• Comprehensive private insurance coverage for employee and dependents

• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary 

• Optical benefits 

Savings & Retirement

• 15% combined employee/employer contributions 

Wellness

• Subsidized gym membership 

• Access to Employee Assistance Program 

• Cycle to Work and Electric Car Salary Sacrifice Scheme 

• Time off for volunteering 

• Charitable matching of employee donations 

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

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