Manager, Client Service

What is the opportunity?

Client Management is accountable for the overall client experience and satisfaction with RBCIS, ensuring that what we deliver and how we deliver it, aligns with or exceeds their expectations. The role brings technical and working knowledge of all client activities and touch points across both organizations (client and RBCIS).

The Client Manager will primarily lead the client engagement for our fund manager and related investment counsellor (HNW) segments.

What will you do?

• Responsible for day to day Client support and Client experience, fostering simplification to the operating model

• Support increased use of RBC technology by clients for self-serve options to meet their business objectives and improve our efficiency.

• Act as primary day to day operational lead for clients with overall accountability for operational delivery and service support. This includes the management of the escalations, collection of document, coordinating new accounts and services

• Work with the wider Operations Line functions to provide insight and direction on day to day service matters and client requirements across geographies and functions

• Liaise with clients on RBCIS initiatives, projects and change management

• Work with Client Representative and Relationship Manager to ensure positive client experiences while ensuring all policies and procedures are followed to reduce risk to RBCIS

What do you need to succeed?

Must-have

• 3-6+ years of progressive financial services experience

• 3 years + direct servicing experience with Canadian custody or fund clients

• Excellent communication skills (oral, written and non-verbal)

• Ability to support, negotiate, collaborate and bring people together

Nice to have

• Experience with RBCIS service offerings

• Experience in the Canadian Fund and/or Investment Counsellor segment

• Good working knowledge of RBCIS system infrastructure

• Knowledge of Canadian pension plan regulations and fiduciary responsibilities

• Degree qualified (Commerce, Economics, Business)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-11-142025-11-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.