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Job Title
Manager Client Implementations IIWhat does a successful Manager Client Implementations II do?
As a Manager Client Implementations at Fiserv, you will lead a dedicated team of Implementation Analysts to ensure the successful implementation of Configure Digital products and services for our clients. This role
involves managing a team specializing in client-facing implementations for both new and existing clients, as well as migrations from legacy online banking applications to the Configure Digital Platform. With a focus on technical project management, customer relationship management, and team building, you will
play a crucial part in facilitating smooth transitions and ensuring exceptional client satisfaction.
What you will do:
Manage department resources, including defining needs and hiring quality team members.
Direct the performance management of all direct reports.
Enforce established processes and create new processes where appropriate.
Ensure and manage the professional development of team members.
Manage technical escalations effectively.
Conduct research on emerging products, services, and standards to support enhancement and development efforts.
Act as a focal point in tracking problems and establishing trends for system availability.
Participate in project planning, determining project needs in advance, and establishing timelines to complete projects on time.
What you will need to have:
5+ years of managerial experience.
10+ years of experience in technical or project management.
Bachelor’s degree in IT or Business Administration and/or equivalent military experience.
Ability to gather, analyze, and interpret data accurately, and make recommendations for resolution.
Experience troubleshooting and managing technical escalations.
Strong customer focus with a sense of urgency and flexibility to changing circumstances.
Strong interpersonal and negotiation skills with a high level of teamwork capabilities.
What would be great to have:
Background and understanding of Digital Banking services, preferably with experience in Fiserv Digital Banking.
Ability to drive customer issues to resolution by managing internal resources and detailed communications.
Experience in managing a technical crisis effectively.
Ability to successfully manage and coach a small to medium-sized team of diversely skilled storage and data protection engineers.
Ability to coach and mentor indirect staff.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
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