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The Manager, Claims Project exists to ensure that claims automation, system enhancements, and process changes deliver measurable operational outcomes while meeting regulatory and control expectations. Acting as the business owner and Claims Subject Matter Expert (SME), the role translates claims operating, automation, and regulatory requirements into effective system solutions that enable straight-through processing (STP) uplift, turnaround time (TAT) and SLA improvement, and sustainable cost and quality outcomes.
This role provides end-to-end accountability across the change lifecycle—from requirements definition and solution design through UAT, go-live, and post-implementation stabilisation—ensuring claims systems are fit-for-purpose, scalable, and aligned to target-state operating models, governance standards, and customer experience objectives.
Key Responsibilities :
Own end‑to‑end claims system and automation initiatives, from requirements definition to UAT, go‑live, and post‑implementation stabilisation.
Qualification and Experience
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.