Manager, Change Enablement

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
 

The Manager, Change Enablement leads the design and execution of adoption strategies that ensure Manulife Bank’s transformational programs - spanning digital, operational, and cultural domains - deliver measurable, lasting impact.

This role bridges enterprise strategy and human behavior, translating complex organizational initiatives into actionable plans that foster readiness, engagement, and sustained adoption. Accountable for embedding structured change-management practices within the Sales Enablement & Effectiveness function, the Manager anticipates resistance, mitigates risk, and ensures collaborators are informed, prepared, and motivated to evolve.

Working in close collaboration with Sales, Product, Technology, Compliance, and HR, this position governs readiness assessments, collaborator impact analyses, and reinforcement frameworks.

The incumbent acts as both strategist and practitioner: designing adoption playbooks, facilitating workshops, and coaching leaders to become active change champions. The role demands political acuity, data-driven insight, and a deep understanding of how culture and process intersect to drive performance.

Through disciplined leadership and influence, the Manager ensures every change initiative strengthens operational capability, advisor satisfaction, and the overall resilience of the sales organization.

Job Requirements:

• Minimum 7 years’ experience in change management or organizational development within financial services or other regulated sectors.
• Proven record leading enterprise or large-scale adoption initiatives.
• Certification in PROSCI/ADKAR or equivalent methodology.
• Demonstrated ability to manage complex collaborator networks and competing priorities.
• Strong facilitation and communication skills with comfort presenting to executive audiences.
• Experience developing change metrics and adoption dashboards.
• Advanced analytical, planning, and documentation skills.
• Strong understanding of governance, risk, and compliance requirements.
• Excellent interpersonal awareness and conflict-management ability.
• Proficiency with Microsoft Office, Power BI, and collaboration platforms.

Preferred Requirements

• Bachelor’s or Master’s Degree in Business, Organizational Psychology, or Communication.
• Bilingual (English/French).

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.