We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing
As Manager for the CIBC Croesus Support team, you will develop, coach, inspire, and empower team members to provide Wood Gundy Investment Advisors and our clients with a superior service experience. You’ll support employees in transferring the skills and knowledge they have and acquire into success. You’ll be directly accountable for managing service levels, performance targets, and quality assurance standards for a fast-paced environment.
The role exercises independent judgement within defined policies and procedures, coordinating with business development stakeholders regarding referrals and continuously improving client administration practices, onboarding, training, and development. The role participates in sourcing, onboarding and transition talent, identifying and leading opportunities to enhance operational processes and employees’ productivity.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
The expected annualized base salary range for this role is $75,870 to $104,320.
The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.
In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.
We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.
How you'll succeed
Operational Leadership - Oversee daily operations of the Croesus Support contact center, ensuring efficient coordination and implementation of management functions to support Wood Gundy branches
Service Excellence - Deliver a high level of service to Wood Gundy branch teams and internal/external partners to resolve issues and optimize support.
Performance Management - See the vision and translate it into action by inspiring other team members. Monitor and manage service levels, performance targets, and quality assurance standards, driving continuous improvement in a dynamic environment.
Team Development - Coach, develop, and motivate your team, fostering a culture of growth, collaboration, and accountability.
Process Improvement - Identify and implement process enhancements to improve operational effectiveness and client satisfaction.
Stakeholder Engagement - Build strong relationships with branch teams and internal partners to ensure seamless delivery of support services.
Who you are
You can demonstrate experience and knowledge of the Croesus application.(Asset)
You’re a certified professional. You have current accreditation and good standing of CSC and CPH. (Asset but not required)
You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. Inspire excellent sales and customer service. Coach and mentor team members to develop skills required for their jobs and work with their team. See the vision and translate it into action by inspiring other team members.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 10th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Accountability, Client Communication, Coach Team Members, Collaboration, Customer Service, Taking Initiative, Team Mentorship