Manager, Business Effectiveness

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Manager, Business Effectiveness, you will be responsible for supporting projects and programs aimed at enhancing business effectiveness across transaction banking teams. In this role, you will establish robust tracking and reporting systems for key initiatives, coordinate with business controls, audit, AML, and other internal stakeholders, and ensure compliance with regulatory and internal requirements. You will also participate in remediation activities to address control gaps and support ongoing transformational efforts.

At CIBC, we enable a work environment designed to help you thrive in your role. To successfully perform your work, you will have the flexibility to manage your activities within a hybrid work arrangement, with on-site presence determined by ongoing business and team requirements. Remaining days may be remote, supporting a balanced approach to work.

How you'll succeed

• Business Effectiveness - Support projects and programs aimed at enhancing business effectiveness across all Global Transaction Banking teams, driving operational improvements and promoting best practices. Collaborate with cross-functional teams to ensure projects and initiatives are prioritized and aligned with overall business goals. Monitor and report on project progress, ensuring timely delivery and alignment with established business objectives.

• Project & Program Support - Establish and maintain tracking and reporting systems for key initiatives, providing timely and accurate visibility into progress and outcomes. Support Transaction Banking teams in preparing reports and coordinating central activities that impact the group.

• Data Analysis & Reporting - Support internal teams in management information through the design and development of automated reporting solutions and dashboards. Leverage data analysis and client insights to identify business opportunities, inform strategic direction, and support decision-making.

• Compliance, Governance & Risk Management - Coordinate with business controls, audit, anti-money laundering, and other stakeholders to facilitate the successful delivery and oversight of all Global Transaction Banking-related projects. Interface with business controls, governance, and internal partners to ensure Global Transaction Banking remains compliant with all regulatory and internal obligations. Participate in remediation activities to address identified gaps, support corrective actions, and reinforce a culture of compliance.

Who you are

• You can demonstrate experience in business effectiveness, controls, or project management within banking or financial services.

• You give meaning to data. You have the analytical skills to review and evaluate data to find innovative opportunities. You communicate detailed information in a meaningful way and can translate data into actionable insights

• You know that details matter. You can solve problems and showcase critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems and recommend solutions.

• You look beyond the moment. You have excellent organizational and project management skills, with the ability to track and report on multiple initiatives.

• You're motivated by collective success. You have the ability to communicate effectively, work with cross functional teams and produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation. You also have the ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.

• You’re goal oriented. You are motivated by accomplishing your goals and delivering your best to make an impact.

• You act like an owner. You understand business and process requirements in order to define fairly complex processes or a sub set of processes affecting a line of business

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork