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A Hong Leong Bank (HLB) branch manager is responsible for overseeing all branch personnel and daily operations while ensuring sales, profitability, and customer experience goals are met in compliance with banking regulations.
Key Responsibilities
The branch manager role involves a mix of financial, managerial, and operational duties.
- Business Growth & Sales: Develop and implement sales plans, assess market conditions, and identify sales opportunities to achieve branch targets and expand the client base. This includes collaboration with various product partners like wealth management and trade services.
- Team Leadership & Development: Recruit, hire, train, and manage branch staff performance. They provide coaching, development, and motivation to foster a strong, high-performing team environment.
- Operational Efficiency & Compliance: Direct all operational aspects to ensure smooth day-to-day running of the branch. This includes managing the branch budget, allocating funds, and ensuring strict adherence to all applicable laws and banking policies to maintain the bank's integrity and pass audits.
- Customer Relationship Management: Oversee customer service operations, resolve customer problems, and build strong relationships with clients and the local business community to enhance the bank's presence and reputation.
- Reporting & Strategy: Draft forecasts and business plans, and communicate information on effective practices, competitive intelligence, and business opportunities to other branches and headquarters.
Requirements and Skills
Successful HLB branch managers typically possess:
- Branch management experience in a banking or similar financial services role.
- Strong leadership, human resources management, and excellent organizational skills.
- A thorough understanding of banking regulations, products, and services.
- Strong sales acumen and a focus on customer satisfaction.
- Excellent problem-solving, communication, and interpersonal skills.
For current job openings and more detailed information, you can visit the official Hong Leong Bank Careers page.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.