Core Job Responsibilities
Provides strategic oversight and direction of ticket pricing according to artist and demand. Adjusts pricing to maximize revenue and works directly with our third party ticketing company to develop strategic initiatives for ticketing opportunities.
Maintains direct leadership of the ticketing process through the entire show process from on-sale until financial reconciliation, including any financial audit completed.
Develops, trains and manages the ticketing process for the entirety of the enterprise. Collaborates with internal departments to administer the ticketing process as it applies to each department. Works in conjunction with additional key internal stakeholders to develop a ticketing plan for each event as needed.
Leads day-to-day operations of all Box Office team members inclusive of the oversight of ticket sales, will call, ushering activities, ticket taking, ticket scanning, and the calibration and maintenance of all ticket-scanning devices. Serves as a main point of contact for show ticketing information by communicating with outlets/ ticket companies regularly, keeping them properly informed about events and computer operations.
Ensures daily transactions of cashiers, phone sales, and web-based sales reconcile with events outstanding per general ledger, all source documentation, and ticket inventory maintained outside of the computer ticket system. Audits and reconciles cash drawers and sale receipts for Box Office team members. Reconciles cash vault, facilitates cash transport on and off property with outside vendors and orders cash as needed for advances and settlements. Provides Accounting department with certified event audit statement in a timely manner, to be used at time of settlement. Provides Box Office reports, as needed.
Modifies standard configurations or creates new builds and engagements from scratch for unique events or specialized needs. Fosters business partnerships with promoters by providing information and assistance promptly and accurately upon request.
Maintains files on each event that consists of seating manifests, complimentary ticket vouchers, event audits, and ticket inventory schedules.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
Qualifications
Bachelor’s degree in Business Administration and/or related field required.
Minimum of six (6) years of related work experience to include working in a box office position, with a minimum of four (4) years in a supervisory position.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
Experience with Ticketmaster ticketing system preferred. Consideration for candidates with a background in Archtixs, and AXS operating system(s).
Ability to work under pressure.
Dependable, reliable, and punctual.
Ability to work assigned and varying shifts and complete responsibilities in a timely manner.
Ability to adapt and work effectively in various parts of the facility.
Work independently, exercising judgment and initiative with minimal supervision.
Maintain an effective working relationship with employees and others encountered through the course of employment.
Operate standard office equipment and personal computer(s) using MS Windows, MS Teams, MS Excel, MS Outlook, MS Word and the Ticketmaster operating system(s).
Define problems, collect data, establish facts and draw conclusions.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Communicate effectively with others in both oral and written form.
Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment.
Ability to delegate, multi-task, lead and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills to meet project deadlines.
Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
Work is performed in a casino / hotel setting.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke
Incumbents may be required to work evening, weekend, and holiday shifts.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, employees, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
Eye/hand coordination.
Use of standard office equipment.
Ability to distinguish letters, numbers, and symbols
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!