Manager, Applications Support - Health Plan

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Union Position:

No

Department Details

Summary

Manages the implementation, operation, support, and maintenance of components of Applications that support Sanford Health business needs. Drives business value in compliance with internal and external policies and procedures.

Job Description

The Manager, Applications Support provides subject matter expertise for governing bodies to ensure high quality service delivery, ongoing strategic partnership and support. Works with business partners to support and inform the financial and strategic management used to enable the enhanced performance of Sanford Health. Provides oversight of the Applications team members. Employs performance development programs that result in both individual and team growth. Creates opportunities for individuals to exercise and grow new skills. Accountable as a resource to team members in department as well as other departments in the organization. Approves time off requests, and signs off on employee timecards. Maintains schedule to ensure proper staffing at all times. Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise. Completes performance appraisals. Develops and maintains all budgetary items. Responsible for oversight of vendor management, contracts, and support agreements. Responsible for statement of work review related to project leadership. Excellent interpersonal and communication skills required. Experience providing excellent customers service in a prompt and professional manner and have the ability to work independently, balancing multiple tasks within deadlines. Comfortable managing change with excellent problem solving skills. Experience in training and presentation techniques. Ability to manage a project across teams and meet goals required. Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.

Qualifications

Bachelor's degree required. Area of focus in computer or healthcare related field preferred.

Previous experience in a team lead or supervisor role preferred. Four years experience in application support preferred.

When a clinical license is applicable, must possess unencumbered license with the applicable state(s) administered examiners and awarded by a governmental licensing agency. Additionally, certification in application area, if applicable. Certification needs to be obtained within one year of hire date and within three attempts of certification testing. Information Technology Infrastructure Library (ITIL) Foundation Certification or Sanford Health's in-house training preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.