Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
This role will manage the day-to-day activities of the AP, Travel, and Expense teams. The ideal candidate will partner with cross-functional business partners to provide A+ customer service and support to the business as well as outside vendors. This position will help manage overall travel spending, providing executive reporting on compliance, non-compliance, and reporting. Provides accurate processing and reporting for accounts payable as well. Support backup to Director to oversee AP and T&E teams.
Responsibilities:
Accounts Payable
Manage and assign tickets for the AP & T&E inboxes
Flag incoming invoices for the team to grab, review, code and process
Address any inquiries from vendors related to payments
Assist with quarterly and annual SOX audit requests
Prepare weekly payment proposals: Global
Setup ACH payment journal
Setting up global wire payments
1099s preparation and filing
Review and approve invoices for AP team
Review and approve credit card transactions journal and post to GL, review credit card account reconciliation monthly prepared by AP team
Assist with annual UAT testing for ERP system upgrades
Assist managing automation projects for AP, Travel and Expense
Manage AP month-end close & accrual
Special projects as requested
Travel and Expense
Review expense exceptions in Concur expense platform to make sure they adhere to the company’s travel and expense policy
Develop/update processes and reports for Expense and Travel as required
Provide support for the Travel and Expense Committee quarterly meetings and audits
Conduct questionnaire-based surveys to gather internal stakeholders' feedback on the Travel Program
Lead training and track stakeholder participation to improve overall compliance and policy adherence
Support the Travel team in major RFPs and significant Procurement engagements related to the Travel Program
Assist with governance and control programs for various products/services to ensure business continuity, protect company assets, and comply with corporate and regulatory policies and contractual compliance
Participate in periodic performance reviews with management of suppliers and business stakeholders across the firm as it relates to the Travel Program
Ensure compliance with SOX controls, procedures, and processes
Maintain appropriate technical and industry knowledge for Travel
Manage travel policy exceptions by collaborating with cross functional leaders to provide appropriate support and actions required to solve business travel issues
Identifying trends and implementing appropriate corrective action
Communicate effectively, both orally and in writing, with all organizational levels, including senior management
Manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment with frequent interruptions
Solicit and respond to internal user questions and feedback in a Service Desk
Assist in T&E KPI and spending reports and system integration with other business applications as required
Qualifications
Constantly work with a sense of urgency
Provide A+ customer service to internal and external customers
Managed a team of three or more in AP, Travel, and Expense
Minimum of 8 years’ experience in AP, Travel and Expense
Bachelor's Degree/Equivalent or related experience
An ideal candidate has administration experience with ERP accounting systems as well as Travel and Expense platforms
This candidate must be able to interact with C level executives as well as mid to Sr level Managers and provide direct support
Understanding of accounting and finance best practices at a global level
Senior-level administrative skills, excellent communications skills, and the ability to multitask and change priorities regularly
Demonstrates strong understanding of data workflows and root cause analysis, accountability, compliance, confidentiality, and adherence to company policies and procedures.
Strategic/critical thinker and ability to think out of the box
Articulate Analytical- able to analyze travel trends.
Able to build solid relationships with travel suppliers such as hotel and airfare partnerships.
Acquire travel knowledge and experience working with the internal procurement team, the travel management team, and the travel agency.
Significant high-level administrative and analytic analysis pertaining to travel will be required, as well as maintaining Travel communication channels.
Work and drive change in complex environments.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$83.000 - $138.000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
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