Manager, Anti-Fraud and Scam Prevention

Department: Technology

Team: Industry Security

Location: London with hybrid ways of working

Position type: Short Term Contract (inside IR35) initially until the end of 2026

What the hiring manager says

"Scams is one of the biggest threats to the digital economy, costing businesses and consumers billions annually. The GSMA is committed to leading the fight against criminals that exploit scams across mobile networks. As the Manager, Anti-Fraud & Scam Prevention, you will play a critical role in shaping and executing GSMA’s scams strategy - fostering industry collaboration and driving measurable fraud prevention outcomes with our membership. This is an opportunity to work at the heart of an industry-wide transformation to deliver better outcomes for our customers."

                                                      Adrian Gorham, Director Anti-fraud and Scams.  

About the Team

The GSMA Industry Security team is continually enhancing the support offered to its membership as the threats targeting the mobile ecosystem emerge. Our vision is to provide value for our membership in three main areas:  

• Industry collaboration by convening membership to define industry specifications, facilitating intelligence sharing, promoting baseline controls, conducting external collaboration to ensure industry alignment.  

• Providing expertise through subject matter experts by supporting solution and service offering development to internal and external stakeholders, as well as promoting industry Fraud and Security awareness. 

• Defining the future by looking forward by assessing, analysing and reporting on the industry threat landscape. This is also done through engagement with standards bodies and reviewing new technologies to ensure adequate protection by design. 

About the Role

In this role you will help strategise and analyse the implementation of scam safeguard controls across GSMA members. The role will maintain a comprehensive and up-to-date knowledge base of member contacts and safeguard implementation status. This data will be used for reporting, targeted interventions where needed and measurable improvement in scam prevention maturity. It will also be used to create a strategic plan to ensure the implementation target is reached.

They will act as a key interface between the programme delivery team, MNO members and intelligence team (GSMAi). They will also be engaging with key external organisations to better understand the scams landscape and players within the ecosystem.

Key Responsibilities

Member Engagement and Relationship

Build and maintain trusted relationships across MNO members and act as a primary point of coordination for member engagement on safeguard implementation.

Implementation Tracking & Reporting

Maintain accurate records of member safeguard implementation status and enable structured scam status reporting and maturity tracking.

Strategic Planning & Delivery

Identify, design and coordinate targeted member interventions to accelerate safeguard implementation.

Coordinate subject matter expertise (technical, regulatory, operational) to support high-impact interventions.

Document intervention outputs, including progress, actions and follow-ups, in addition to assisting in setting up meetings/events and preparing materials (if required). You will also be responsible for report progress into project and programme management.

Implementation Tracking & Reporting

Maintain accurate records of member safeguard implementation status and enable structured scam status reporting and maturity tracking.

About You

• You will have strong stakeholder management and executive influence, capable of engaging senior leaders and cross-sector partners

• Possess an understanding of telecom fraud, including SIM swap fraud, call/SMS scams, phishing, and Scam fraud attacks.

• Have a solid track record in leading transformation programmes, or strong cross-industry collaboration experience, with expertise in aligning telcos and financial services on fraud mitigation strategies.

• Be able to demonstrate good communication skills, capable of conveying complex fraud risk topics to technical and non-technical audiences.

• Display cultural understanding and sensitivity, recognising that GSMA is a global organisation with members from many countries and cultures.

• Be willing to do some global travel as required.

About your skills

The ideal candidate will possess a combination of the following skills and capabilities:

• Stakeholder Management

• Communication

• Delivery

• Analysis

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.