Manager, Analytics, Fraud, UK

ABOUT THE TEAM: 

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE: 

Exciting opportunity for an experienced leader to work in our Ongoing Monitoring team. As a member of the team, we're looking for someone who is passionate about customer experience and fighting financial crime and wants to help drive our business forward as we continue to grow and expand in new markets.

Ongoing Monitoring sits in our first line of defence (1LOD) operations’ department, responsible for monitoring the activity of our SME customers (‘members’) for the purpose of preventing, detecting and reporting sanctions, money laundering, terrorism financing, tax evasion, bribery and corruption, money mules and fraud. 

It's an opportunity to work with an amazing team across multiple geographies, including analysts, team leaders, product and engineering managers, data scientists and operations managers. The role has exposure to many senior stakeholders across the business and is at the heart of what we do to protect our customers. 

WHAT WE ARE LOOKING FOR: 

• Work in a collaborative and cross-functional way to identify, quantify and own complex data driven business decisions to reduce our exposure to fraud
• As part of the Fraud Analytics programme, use data to balance fraud losses, user friction and regulatory obligations
• Work collaboratively with a wide range of stakeholders across the entire business to prioritise and translate compliance and business requirements into innovative solutions
• Identify improvement opportunities to current business processes, create and contribute to the Fraud analytics roadmap
• Build relationships with leadership and articulate the Fraud Analytics strategy to the business in a structured, data-driven manner - simplifying complex concepts for non-technical audiences
• Build and lead the day-to-day analytics processes, ensuring Fraud risks are mitigated in an efficient manner and are meeting KPIs
• 4+ years experience in analytics - financial crime experience preferred
• Strong SQL, excel and visualisation skills (python as well would be preferable) and able to handle complex data structures from multiple sources
• Experience in rule building, back testing and optimisation
• Experience of Fraud compliance and regulation
• Excited about working in a fast-changing environment and have the ability to adapt to the business challenges in front of you
• Communicating clearly with other parts of the business, explaining financial crime, our processes whilst also managing expectations.
• Experience building, reviewing, documenting and optimising business processes, isn’t a must have but would be advantageous

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our new Hybrid working model & Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• Employee Assistance Programme
• 12 casual & 15 Privilege leaves
• We invest in your development with professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious office in Hitechcity with all day snacks
• 24 hours paid volunteering time off per year
• Hybrid working 
• Sabbatical leave 

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.