Manager, Agency Account Management

What is the opportunity?

The Manager, Agency Account Management reporting to Director, Brand & Creative Enablement is responsible for supporting the management and execution of the RBC's agency management framework within Brand & Creative Enablement. This role ensures our creative agency partnerships maintain operational excellence, financial accountability, and measurable brand value by executing governance processes, SLA monitoring, budget tracking, and integrated marketing calendar coordination. The role serves as the day-to-day operational link between internal stakeholders and external agency partners, supporting strong partnerships that drive brand excellence and business results.

What will you do?

• Execute and maintain agency governance frameworks—including engagement protocols, approval workflows, and quality standards—that support clear roles, responsibilities, and decision-making authority across agency partnerships.
• Manage agency budget tracking, and reporting, across all partnerships. Monitor spending against approved budgets, deliver regular financial reporting to the Director, and identify inconsistencies or opportunities while maintaining quality.
• Monitor and report on service-level agreements with agency partners to Director, supporting ongoing management and SLA compliance. Track KPIs—including quality, timeliness, and stakeholder satisfaction—conduct regular performance reviews and recommend improvement plans when gaps are identified.
• Act as a key liaison between internal stakeholders (Marketing, Brand, Supplier Management , Business Units) and agency partners. 
• Support the integrated marketing calendar capturing all agency-supported initiatives. Monitor timing and resource allocation across multiple agencies and campaigns, identify conflicts or opportunities, and provide visibility into upcoming work and resource needs.
• Support opportunities to strengthen agency relationships and deliver additional value. Stay informed on agency capabilities, industry trends, and best practices; facilitate knowledge sharing between agencies and internal teams; and support onboarding and integration of new agency partners. 

What do you need to succeed?

Must Have

• 5+ years of experience in agency management, marketing operations, or vendor/partner management within financial services or a large enterprise environment
• Demonstrated experience managing agency budgets of significant scale, including forecasting, tracking, and financial reporting
• Proven track record building and implementing governance frameworks, SLAs, and performance management processes
• Experience managing multiple agency relationships simultaneously with strong stakeholder management skills

Nice to Have  

• Agency culture awareness
• Creative and Campaign Brief authoring and scoping
• Strong analytics and reporting experience
• Client Management

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Account Management, Adaptability, Agency Management, Budget Monitoring, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Internal Stakeholders, Interpersonal Relationship Management, Long Term Planning, Management Reporting, Operational Delivery, Operational Excellence, Organizational Change Management, Process Governance, Process Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeHUMAN RESOURCES & BMCCRegularSalaried2026-04-282026-05-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.