Manager, Admin Plus Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

*** This is a 12 months contract opportunity***

We're seeking a dynamic Manager, AdminPlus Operations to lead and grow our high-performing administration team. You'll oversee the day-to-day operations supporting our prestigious AdminPlus clients—a comprehensive benefits administration solution that enables clients to focus on strategic HR priorities while Sun Life manages their program execution.

The AdminPlus Operations team handles critical client services including enrollment, beneficiary designations, new hire processing, retirement administration, and ongoing member support. This is a pivotal leadership role as the team continues to expand in response to growing market demand.

What will you do?

• Lead team performance: Provide strategic direction and oversight to ensure consistent, high-quality customer service delivery across the AdminPlus client portfolio

• Develop talent: Hire, mentor, and coach team members; conduct performance reviews and address performance issues; make salary recommendations

• Drive continuous improvement: Identify, develop, and implement process enhancements that deliver measurable, sustainable improvements in service delivery

• Manage operations: Own resource planning, staffing strategies, and effective utilization of available tools and systems

• Anticipate and mitigate risk: Ensure team members have the technology and tools needed to maintain service standards

• Execute strategically: Lead project initiatives and process changes aligned with organizational objectives

• Champion best practices: Maintain strong execution of the management operations system

What do you need to succeed?

- Proven team management experience in an operations and customer service environment

- Demonstrated ability to drive operational excellence and continuous improvement

- Strong people leadership skills with experience in hiring, coaching, and performance management

- Excellent communication and problem-solving abilities

- Experience with process optimization and project implementation

- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

Preferred skills:

- Background in group benefits, benefits administration, financial services, or similar regulated environment

- Familiarity with administration technologies and systems

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Customer Service / Operations

Posting End Date:

26/03/2026